Executive Vice President (EVP) , Sales and Customer Experience

Radian

1d • $300,000 - $350,000

About The Position

The EVP, Sales and Customer Experience is a key member of Radian’s leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation within our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination System (LOS) and pricing and product engine (PPE) vendors.

Beyond traditional sales leadership, this executive is the designated business owner of all customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a seamless experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to resolve complex issues and influence strategic direction. This role drives customer experience transformation and external market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders nationwide.

Requirements

• 15 years of prior work-related experience
• 15+ years proven success leading enterprise growth strategies with P&L responsibility.
• Strong leadership and management skills with the ability to coach and develop team members.
• Deep understanding of pricing, commercial terms, risk, and capital considerations.
• Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges.
• Ability to foster strong working relationships with the Senior Management team.
• Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment.
• Experience leading strategic and complex initiatives, including those of a cross-functional / collaborative nature, and influencing senior level management and key stakeholders.
• Strong problem-solving skills with an aptitude for numbers, math, and meeting budget objectives.
• Exceptional strategic thinking, executive presence, and decision‑making capabilities.
• Outstanding communication skills, with the ability to represent the Company externally at the highest levels.

Responsibilities

• Define and execute the enterprise‑wide customer and growth strategy, aligned with corporate strategy, risk appetite, and long‑term economic value creation.
• Serve as a key architect of business strategy, contributing directly to corporate planning, investment decisions, and transformation initiatives.
• Build and maintain trusting relationships with executive leaders across our base of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures
• Communicate market intelligence, including competitor activities and organizational exposures, to management.
• Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience.
• Lead large‑scale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and data‑driven decision‑making.
• Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes.
• Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.
• Oversee annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.
• Ensure the Sales team maintains and develops skills and competencies for professional growth while also leaning into new technology to continue to advance the Sales organization.
• Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors.
• Maintain open communication and collaborate with leadership to prioritize and deliver customer-focused initiatives and drive revenue opportunities.
• Perform other duties as assigned or apparent.

Benefits

• Competitive Compensation: anticipated base salary from $300,000 to $350,000 based on skills and experience. This position is eligible to participate in an annual incentive program.
• Rest and Relaxation. This role is eligible for 30 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Our Company Makes an Impact. We’ve been recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity. Radian has also pledged to SHRM’s CEO Action for Inclusion & Diversity commitment.
• Comprehensive Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits. To learn more about our benefits offerings, visit our Benefits Page.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive