Executive Travel Concierge

The Gap • San Francisco, CA

77d • $90,100 - $119,400

About The Position

The Executive Travel Concierge is responsible for the end-to-end coordination and execution of all travel-related needs for the Executive Office and the Board of Directors. This role manages trip logistics, expense reconciliation, and calendar alignment, ensuring seamless travel experiences through proactive vendor engagement and detailed itinerary oversight. The Concierge supports complex executive travel events and occasional personal travel arrangements as well. This role demands precision, discretion, and proactivity in managing a highly dynamic and complex travel schedule.

Requirements

• Minimum 5-10 years of experience as a VIP travel agent or similar role.
• In-depth knowledge of global travel destinations, luxury accommodations, and premium service providers.
• Strong GDS knowledge (Sabre) and TMC systems.
• Excellent communication (verbal and written) and elevated interpersonal skills.
• Highly organized, detail-oriented, and discreet. Calm under pressure.
• Ability to work flexible hours and provide on-call support.
• In-depth knowledge of Microsoft suite products (Outlook, Excel, etc.).
• Experience with direct communication with top Executives.
• Proactive and resourceful with a comprehensive approach.

Responsibilities

• Highly proficient in making reservations and handling changes/voids/upgrades/waitlisting in Sabre, as well as travel management company systems (Amex GBT experience a plus). Book all commercial travel for the Executive Office and the Board of Directors.
• Design and manage complex, end-to-end travel itineraries, including flights, hotels, private transfers.
• Provide continuous after-hours support to Executive Travelers before and during trips, proactive trip monitoring and handling disruptions.
• Quickly handle changes, cancellations, or disruptions with minimal impact to the traveler.
• Ensure all travel arrangements meet visa, customs, and other international travel requirements.
• Coordinate with Aviation and internal teams to ensure alignment of all trip logistics and details; act as the central liaison for all schedule, manage calendaring of travel confirmations.
• Manage all car services (including coordination with company drivers) and arrange for rental car deliveries.
• Reconfirm hotel accommodations: reconfirm room type, VIP status, amenities, and upgrades.
• Call all vendors 24 hours in advance to reconfirm flights, car services, hotel arrangements, and other travel components.
• Build and reconfirm full itineraries to travelers prior to departures.
• Liaise with Executive Protection to ensure hotel pre-check-in is complete.
• Collect all hotel folios post-stay for expense tracking and documentation.
• Support Executive assistants in submitting all travel-related expenses through Oracle.
• Maintain a dedicated travel calendar to manage and send all invites associated with executive trips.
• Lead and manage logistics for large-scale executive trips, including international business travel, store and field visits, Board of Director meetings, and Senior Leadership Team offsites.
• Plan and manage occasional personal travel for top executives, ensuring the same level of detail, privacy, and VIP coordination.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees