Executive Travel Concierge

Gap Inc.

77d

About The Position

The Executive Travel Concierge is responsible for the end-to-end coordination and execution of all travel-related needs for the Executive Office and the Board of Directors. This role manages trip logistics, expense reconciliation, and calendar alignment, ensuring seamless travel experiences through proactive vendor engagement and detailed itinerary oversight. The Concierge supports complex executive travel events and occasional personal travel arrangements as well. This role demands precision, discretion, and proactivity in managing a highly dynamic and complex travel schedule.

Requirements

• Minimum 5-10 years of experience as a VIP travel agent or similar role.
• In-depth knowledge of global travel destinations, luxury accommodations, and premium service providers.
• Strong GDS knowledge (Sabre) and TMC systems.
• Excellent communication (verbal and written) and elevated interpersonal skills.
• Highly organized, detail-oriented, and discreet.
• Calm under pressure.
• Ability to work flexible hours and provide on-call support.
• In-depth knowledge of Microsoft suite products (Outlook, Excel, etc.).
• Experience with direct communication with top Executives.
• Proactive and resourceful with a comprehensive approach.

Responsibilities

• Book all commercial travel for the Executive Office and the Board of Directors.
• Design and manage complex, end-to-end travel itineraries, including flights, hotels, private transfers.
• Provide continuous after-hours support to Executive Travelers before and during trips, proactive trip monitoring and handling disruptions.
• Quickly handle changes, cancellations, or disruptions with minimal impact to the traveler.
• Ensure all travel arrangements meet visa, customs, and other international travel requirements.
• Coordinate with Aviation and internal teams to ensure alignment of all trip logistics and details.
• Manage all car services and arrange for rental car deliveries.
• Secure hotel accommodations and confirm other hospitality needs.
• Call all vendors 24 hours in advance to reconfirm travel arrangements.
• Build and reconfirm full itineraries to travelers prior to departures.
• Collect all hotel folios post-stay for expense tracking and documentation.
• Support Executive assistants in submitting all travel-related expenses through Oracle.
• Maintain a dedicated travel calendar to manage and send all invites associated with executive trips.
• Lead and manage logistics for large-scale executive trips, including international business travel and Board of Director meetings.
• Plan and manage occasional personal travel for top executives.

What This Job Offers

• Number of Employees: 5,001-10,000 employees