Executive Tech Concierge

Honda•Santa Ana, CA

20d•Onsite

About The Position

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL #LI-OnSiteWHAT YOU WILL DO The Manager, Executive Tech Concierge is a dedicated technology partner for the CEO, ensuring seamless operation of all personal and professional tech systems. This role combines hands-on IT support with proactive adoption of AI tools to maximize the CEO's productivity and security. The responsibilities include: managing devices, troubleshooting issues, optimizing workflows, and traveling globally to provide on-site tech support during meetings, events, and roadshows.HOW YOU WILL MAKE AN IMPACT Device & Connectivity Management: Maintain and troubleshoot CEO's laptops, tablets, smartphones, conferencing equipment, and travel connectivity solutions. Provide support, troubleshooting and resolve recurring issues for various application platforms, including: Office application errors and synchronization failures. Windows kernel-level events, BSOD (Blue Screen of Death), and system crashes. Global enterprise application that runs on endpoint hangs and performance degradation. Indexing and search-related failures in Windows environments. On-Site Support: Provide immediate tech assistance during global travel, ensuring reliable connectivity.Security Compliance: Monitor MFA, encryption, VPN, and secure data handling. Vendor Coordination: Work with internal IT and external vendors for hardware/software upgrades and issue resolution. Document troubleshooting steps, resolutions, and create knowledge base articles. Recommend and implement endpoint & application optimization strategies. WHAT YOU WILL BRING TO THE ROLE

Requirements

Bachelor's degree required.
Seven or more years in IT support or executive tech enablement roles.
Advanced expertise in Microsoft 365, Copilot, device management (Windows/macOS/iOS).
Strong troubleshooting skills across networks, conferencing, and mobile ecosystems.
Familiarity with cybersecurity protocols and secure travel practices.
Excellent communication and discretion; ability to simplify tech for a non-technical audience.
Excellent problem-solving skills and ability to work under pressure.

Nice To Haves

Master's degree recommended.
Experience with a global corporation is a plus.

Responsibilities

Managing devices
Troubleshooting issues
Optimizing workflows
Traveling globally to provide on-site tech support during meetings, events, and roadshows
Maintain and troubleshoot CEO's laptops, tablets, smartphones, conferencing equipment, and travel connectivity solutions
Provide support, troubleshooting and resolve recurring issues for various application platforms
Provide immediate tech assistance during global travel, ensuring reliable connectivity
Monitor MFA, encryption, VPN, and secure data handling
Work with internal IT and external vendors for hardware/software upgrades and issue resolution
Document troubleshooting steps, resolutions, and create knowledge base articles
Recommend and implement endpoint & application optimization strategies

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs
Compensation Range: $86,800.00 - $124,00.00 annual base salary