Executive Team Leader Service & Engagement (Assistant Store Manager Front End) Exton, PA

Target • Exton, PA

82d • $60,000 - $120,000

About The Position

The Executive Team Leader Service & Engagement (Assistant Store Manager Front End) at Target is responsible for advocating guest experience and ensuring that service expectations are exceeded. This role involves managing a team of Guest Advocates and Service and Engagement Leaders, focusing on guest interaction, service recovery, and driving sales growth. The position requires knowledge of retail business fundamentals, including department sales trends and inventory management, as well as skills in recruiting and talent management. The Executive Team Leader will engage in meaningful development conversations, establish a culture of accountability, and respond to guest feedback to enhance the shopping experience.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand the role in sales growth.
• Anticipate staffing needs and manage recruitment.
• Engage in consistent development conversations with team members.
• Establish a culture of accountability through performance management.
• Quickly respond to negative guest experiences and de-escalate situations.
• Manage schedules to support peak traffic times and key events.
• Champion physical and digital offerings to enhance guest experience.
• Utilize guest survey reporting tools to drive change.
• Lead the team to deliver an efficient guest pick-up experience.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree