Executive Team Leader Service & Engagement (Assistant Manager Front End) - T2267 Easton, MA

Target • Easton, MA

390d • $60,000 - $120,000

About The Position

The Service & Engagement Executive Team Leader at Target is responsible for leading a team focused on delivering exceptional guest service and engagement. This role involves managing guest interactions, driving sales growth, and ensuring a seamless shopping experience across various service channels. The Executive Team Leader will develop team members, manage staffing needs, and utilize guest feedback to enhance service quality.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and hold others accountable
• Ability to relate well with all levels of the organization
• Strong cognitive skills including problem analysis and decision making
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team

Nice To Haves

• Experience in retail management
• Knowledge of guest service fundamentals
• Experience in recruiting and talent management

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand the role in sales growth.
• Anticipate staffing needs and recruit talent for both short and long term.
• Manage leaders to ensure training completion and provide continuous education opportunities.
• Engage in meaningful development conversations with team members.
• Personalize recognition to reinforce guest service behaviors.
• Establish a culture of accountability through performance management.
• Respond to negative guest experiences and support team in resolution.
• Own schedules to support peak traffic times and key events.
• Manage store experience based on guest traffic and sales fluctuations.
• Champion physical and digital offerings to enhance guest experience.
• Stay updated on major promotions and events.
• Utilize guest survey tools to drive change in guest experience.
• Lead the team to deliver an efficient guest pick-up experience.
• Work a flexible schedule that aligns with guest and business needs.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance
• 401(k) plan
• Employee discount
• Short term and long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree