Executive Team Leader Service & Engagement (Assistant Manager Front End) - T2267 Easton, MA

Target-posted about 1 year ago
$60,000 - $120,000/Yr
Full-time • Entry Level
Easton, MA
10,001+ employees
General Merchandise Retailers
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The Service & Engagement Executive Team Leader at Target is responsible for leading a team focused on delivering exceptional guest service and engagement. This role emphasizes building a guest-first culture, managing service strategies, and ensuring a seamless shopping experience across various service points in the store. The Executive Team Leader will drive sales growth, manage staffing needs, and foster a positive team environment while addressing guest concerns and enhancing overall satisfaction.

  • Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
  • Drive total store sales and understand the role in sales growth.
  • Anticipate staffing needs and recruit talent for both long and short term.
  • Manage leaders to ensure training completion and continuous education opportunities.
  • Engage in meaningful development conversations with team members.
  • Personalize recognition and appreciation to reinforce guest service behaviors.
  • Establish a culture of accountability through performance management.
  • Respond to negative guest experiences and support team in resolution.
  • Own schedules to support peak traffic times and key events.
  • Manage store experience based on guest traffic and sales fluctuations.
  • Champion physical and digital offerings to enhance guest shopping experience.
  • Utilize guest survey reporting tools to drive change in guest experience.
  • Lead the team to deliver an efficient guest pick-up experience.
  • Work a flexible schedule that aligns with guest and business needs.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • 4 year degree or equivalent experience.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Ability to manage conflict and hold others accountable.
  • Ability to relate well with all levels of the organization.
  • Strong cognitive skills, including problem analysis and decision making.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Experience in retail management or guest service roles.
  • Knowledge of retail business fundamentals including sales trends and inventory management.
  • Comprehensive health benefits including medical, vision, dental, and life insurance.
  • 401(k) plan.
  • Employee discount program.
  • Short term and long term disability insurance.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
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