Executive Team Leader Service & Engagement (Assistant Manager Front End) - Santa Rosa

Target • Santa Rosa, CA

276d • $83,200 - $130,000

About The Position

The role of a Service & Engagement Executive Team Leader at Target involves advocating for guest experience and ensuring that service expectations are exceeded. This position requires knowledge of both physical and digital services, with a focus on guest interaction and recovery. The Executive Team Leader is empowered to make shopping effortless for guests and is responsible for building a team that prioritizes guest service. The position also involves managing a team of hourly team members and leaders, setting business strategies, and ensuring that the store meets sales and service goals.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Ability to relate well with all levels of the organization.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand the role in sales growth.
• Anticipate staffing needs and talent plan for recruitment.
• Manage leaders to ensure training completion and continuous education.
• Engage in meaningful development conversations with team members.
• Establish a culture of accountability through performance management.
• Respond to negative guest experiences and de-escalate situations.
• Own schedules that support peak traffic times and key holiday events.
• Champion physical and digital offerings to enhance guest experience.
• Utilize guest survey reporting tools to drive change in guest experience.
• Lead the team to deliver an efficient guest pick-up experience.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree