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About the position
The role of a Service & Engagement Executive Team Leader at Target involves advocating for guest experience and ensuring that service expectations are exceeded. This position requires knowledge of guest service fundamentals, retail business operations, and the ability to manage a team effectively. The Executive Team Leader will be responsible for building a team of Guest Advocates, driving store sales, managing staffing needs, and ensuring a positive guest-centric culture. The position also involves engaging in development conversations, managing schedules, and responding to guest feedback to enhance the shopping experience.
Responsibilities
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
- Drive total store sales and understand the role in sales growth.
- Anticipate staffing needs and recruit talent.
- Manage training completion and provide continuous education opportunities.
- Engage in meaningful development conversations with team members.
- Establish a culture of accountability through performance management.
- Respond to negative guest experiences and ensure team support.
- Own schedules that align with guest traffic and business needs.
- Champion physical and digital offerings to enhance guest experience.
- Utilize guest survey reporting tools to drive change.
- Lead the team to deliver an efficient guest pick-up experience.
- Demonstrate a culture of ethical conduct, safety, and compliance.
Requirements
- 4 year degree or equivalent experience.
- Strong interpersonal and communication skills.
- Strong business acumen.
- Ability to manage conflict and lead others.
- Strong cognitive skills, including problem analysis and decision making.
- Ability to learn and adapt to current technology needs.
- Ability to manage workload and prioritize tasks independently.
Benefits
- Comprehensive health benefits including medical, vision, dental, and life insurance.
- 401(k) plan.
- Employee discount.
- Short term and long term disability.
- Paid sick leave.
- Paid national holidays.
- Paid vacation.
