Executive Team Leader - Service and Engagement

Target #2310 - Easton • Easton, MD

406d

About The Position

The Service and Engagement Executive Team Leader at Target is responsible for enhancing guest experiences by leading a team focused on service excellence. This role involves managing guest interactions, driving sales growth, and ensuring a seamless shopping experience through effective team leadership and operational management. The position emphasizes building a guest-first culture, problem-solving, and continuous team development to meet business priorities and guest needs.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and lead others effectively

Nice To Haves

• Experience in retail management
• Knowledge of guest service fundamentals
• Skills in recruiting and talent management

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and understand the role in sales growth and how departments contribute to store profitability.
• Anticipate staffing needs, talent plan, and recruit for both long and short term.
• Manage leaders to ensure training completion and provide continuous education opportunities.
• Engage in meaningful development conversations throughout the Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to negative guest shopping experiences and support the team in making things right.
• Own schedules that support peak traffic times and key holiday events.
• Manage the store experience based on fluctuations in guest traffic and sales.
• Champion physical and digital offerings to enhance the shopping experience.
• Stay up-to-date on upcoming major promotions, brand launches, and events.
• Utilize guest survey reporting tools to drive change in key areas impacting guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Benefits

• Competitive salary
• Employee discount
• Health insurance
• 401k plan
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees