Executive Team Leader (ASM) Service & Engagement

Target•Hicksville, NY

54d•$60,000 - $120,000•Onsite

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the Skills and experience of: Guest service fundamentals and experience building, driving loyalty and managing a guest first team culture across the store Guest engagement; problem solving and resolution of guest concerns Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals Managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals Recruiting, selecting and talent management of hourly team members and leaders As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard. Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Build a team of passionate and knowledgeable team who strive toâ¯exceed guest service expectations by focusing onâ¯decreasing wait time,â¯friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards. Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty programs, ensuring quality measures are met, etc. Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions. Lead and champion Target Loyalty Programs toâ¯ensure your team canâ¯educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience. Anticipate staffing needs, talent plan and recruit - both long and short term. Manage your team to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent and meaningfulâ¯development conversations throughout the Service and Engagement Team Leaderâ¯career path. Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. Analyze business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Ensure your team quickly respondsâ¯toâ¯any concerns during a guest shopping experience by de-escalatingâ¯the situation and ensure yourâ¯teamâ¯understandsâ¯and feels supported to resolve or address guest concerns and issues. Create a scheduling strategy to allocate work hours to support peak traffic times, key holiday events andâ¯weekends. Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales. Ensure Team Leaderâ¯schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks. Lead your team to stay up-to-date on upcoming major promotions, brand launches and events by sharing appropriate communication, teaching the team where to find information and hold them accountable to reviewing it. Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams. Lead your team to deliver pick up and drive up orders (including drive up Returns and Starbucks) efficiently and accurately to digital guests. Work a schedule that aligns to guest and business needsâ¯(this includes early morning, evening, closing andâ¯weekends). Demonstrate a culture of ethical conduct, and compliance; lead team to work in the same way and hold others accountable to this commitment. Develop and lead a safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. Lead an instore security culture by focusing on deterrence, response and resolution in order to improve physical security processes. Lead merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks. Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. Lead by thanking guests and let them know we're happy they chose to shop at Target. As a key carrier, implement all safe and secure training and processes Address all store emergency and compliance needs All other duties based on business needs

Requirements

4-year degree or equivalent experience
Strong interpersonal and communication skills
Strong business acumen
Manage conflict, lead and hold others accountable
Relate well with and interact with all levels of the organization
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Manage workload and prioritize tasks independently and with a team
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
Accurately handle cash register operations and cash transactions and oversee cash office processes as needed
Climb up and down ladders as needed
Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance is necessary
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Responsibilities

Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Build a team of passionate and knowledgeable team who strive toâ¯exceed guest service expectations by focusing onâ¯decreasing wait time,â¯friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards.
Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty programs, ensuring quality measures are met, etc.
Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions.
Lead and champion Target Loyalty Programs toâ¯ensure your team canâ¯educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
Anticipate staffing needs, talent plan and recruit - both long and short term.
Manage your team to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences.
Engage in consistent and meaningfulâ¯development conversations throughout the Service and Engagement Team Leaderâ¯career path.
Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
Analyze business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas.
Ensure your team quickly respondsâ¯toâ¯any concerns during a guest shopping experience by de-escalatingâ¯the situation and ensure yourâ¯teamâ¯understandsâ¯and feels supported to resolve or address guest concerns and issues.
Create a scheduling strategy to allocate work hours to support peak traffic times, key holiday events andâ¯weekends.
Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales.
Ensure Team Leaderâ¯schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks.
Lead your team to stay up-to-date on upcoming major promotions, brand launches and events by sharing appropriate communication, teaching the team where to find information and hold them accountable to reviewing it.
Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
Lead your team to deliver pick up and drive up orders (including drive up Returns and Starbucks) efficiently and accurately to digital guests.
Work a schedule that aligns to guest and business needsâ¯(this includes early morning, evening, closing andâ¯weekends).
Demonstrate a culture of ethical conduct, and compliance; lead team to work in the same way and hold others accountable to this commitment.
Develop and lead a safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Lead an instore security culture by focusing on deterrence, response and resolution in order to improve physical security processes.
Lead merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
Lead by thanking guests and let them know we're happy they chose to shop at Target.
As a key carrier, implement all safe and secure training and processes
Address all store emergency and compliance needs
All other duties based on business needs

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

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