Executive Support Technician

Fox Entertainment Group • New York, NY

379d • $67,000 - $115,000

About The Position

The Executive Support Technician at FOX Corporation is responsible for providing high-level technical support to C-Level Executives and their assistants. This role requires a proactive approach to problem-solving, ensuring minimal downtime for executives, and involves hands-on support for various technical issues. The technician will also manage equipment installations, support special events, and collaborate with the Technology team on projects, all while maintaining professionalism and discretion.

Requirements

• Experience in a Corporate Help Desk/Desktop Support environment, particularly with C-Level Executives.
• Excellent customer service skills and ability to handle challenging support situations calmly.
• Strong technical knowledge and advanced troubleshooting skills.
• Detail-oriented with a focus on accuracy and consistency.
• Experience with Active Directory, Microsoft Office 365, Okta, and both Windows and Mac environments.
• Understanding of corporate networking and collaboration tools like Box, Slack, G-Suite, and Zoom.
• Experience supporting multiple mobile device platforms, including iOS and Android.
• Knowledge of IOT, automation systems, networking, AV, and infosec best practices.
• Ability to prioritize and escalate multiple requests effectively.
• Ability to lift and transport moderately heavy to heavy objects.

Nice To Haves

• Formal education in a technical discipline.

Responsibilities

• Provide best in class, white-glove support to FOX Executives and their assistants.
• Support FOX Executives with desktop hardware, software, mobile, audio/visual, and networking issues.
• Plan, schedule, and execute computer equipment installations, imaging, upgrades, and replacements.
• Provide support during onboarding and offboarding of executive and assistant new hires.
• Assist with special events and executive meetings, including travel support.
• Log, update, monitor, and follow up on support requests in the ticketing system.
• Act as an escalation point for other Technology support team members.
• Manage and prioritize tasks efficiently within the context of management objectives.
• Procure, image, and deploy Mac and Windows desktops and laptops.
• Stay updated with the latest technologies and software used within FOX.
• Train employees on current and new technologies available to them.
• Collaborate with the Technology team on special projects, including new technology deployment and cybersecurity initiatives.
• Support remote access and cloud technologies for remote work.
• Manage mobile device carrier accounts and escalations.
• Serve as a liaison between FOX and third-party vendors.
• Provide after-hours and weekend support as needed.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Various other benefits in accordance with applicable plan documents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motion Picture and Sound Recording Industries
• Education Level: No Education Listed