Executive Support – Senior Technician – Houston, TX

Corebridge Financial • Houston, TX

5d • Hybrid

About The Position

At Corebridge Financial, we are committed to empowering our development teams by fostering top-notch developer experience. We believe that providing our engineers with the best tools and automation is key to our success. The Executive Support – Senior Technician will provide holistic white-glove IT support and services to our executives, board members, senior leadership, and all internal/external VIPs. This role will collaborate with different teams and functions to provide the best support to our senior managements and stakeholders. This position will be based out in our Houston, TX’s office and report to our IT Executive Support and Services Leader Actions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in IT support with at least 2 years supporting C-Suite or senior executive, preferably in financial services.
• Expert Knowledge of Windows and macOS Environments
• Strong background with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, and mobile device management (MDM)
• Familiarity with enterprise networking, VPNs, and security tools.
• Experience with video conferencing systems (Teams Rooms (windows/android) Webex, Poly/HP, Crestron, Logitech, etc)
• Exceptional communication, discretion, and customer service skills.
• Ability to handle high-pressure situations with calm and professionalism.
• Strong problem-solving and troubleshooting capabilities.
• Highly organized, detail-oriented, and proactive.
• Flexibility to support executives outside of normal business hours or during travel.
• A ground up understanding of enterprise technology on a large scale.
• Willingness to travel for your assigned senior executive (house calls, off-sites)
• Professional appearance. This role is very visible.

Nice To Haves

• Certifications that demonstrate competency in enterprise IT (A+, etc.) are a plus

Responsibilities

• Deliver VIP/white-glove IT support to executives, board members, senior leadership and investments across devices, applications, and collaboration platforms.
• Provide hands-on support for laptops, tablets, smartphones, video conferencing systems, and other executive technologies.
• Ensure seamless operation of meetings, events, and presentations including remote and hybrid setups.
• Manage executive hardware lifecycle including procurement, setup, imaging, deployment, and upgrades.
• Act as a trusted technology advisor, anticipating and addressing executive needs proactively.
• Collaborate with infrastructure, networking, and security teams to ensure secure, reliable IT experiences.
• Monitor and resolve escalations quickly, minimizing downtime and impact in executive productivity.
• Train executives and executive assistants on new technologies and digital workplace tools.
• Participate in on-call rotations and provide occasional off-hours or travel support as needed.
• Take an advocate role for executive users, help to run/lead business cases and projects that pertain to our executive population.
• Participate and lead meetings with L2 and engineering teams on behalf of your executive and executive assistants.
• Located in Houston with a minimum of 3 days in the office.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees