Executive Support Associate II

Turo • AZ

108d • $22

About The Position

We are looking for a motivated, personable, and outgoing individual with excellent customer support and leadership experience to join our Executive Support Team in Phoenix. The ideal candidate is a master problem solver with an entrepreneurial spirit, innovative mindset, and a positive, can-do attitude. This is an exciting opportunity to take part in a high energy and fun work environment for a rapidly growing company with global ambitions.

Requirements

• 3+ years of experience in a high level customer support environment; call center experience a plus!
• Availability on the weekends; 8 hour shift falling between the hours of 6 AM to 8 PM (MST).
• Top-notch oral and written communication skills with outstanding attention to detail.
• Experience using Zendesk, Kustomer or other customer service applications.
• Ability to work independently with little or no supervision/direction and in a team environment.
• Great problem solving skills, analytical abilities and ability to multitask.

Nice To Haves

• BA / BS or equivalent.

Responsibilities

• Provide world class experiences for Turo’s hosts and guests through both written and verbal communication.
• Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.
• Handle sensitive and stressful situations with grace while exemplifying Turo's values.
• Communicate with internal Turo stakeholders of all levels on a regular basis.
• Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.
• Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes.
• Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel.
• Quickly adjust to new processes and policies as the company continues to grow.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees.
• Employer-paid medical, dental, and vision insurance (Country specific).
• Retirement employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.
• In-office lunch, office snacks, and fun activities for those who are in the office full-time or hybrid.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees