Executive Support Associate II
About The Position
We are looking for a motivated, personable, and outgoing individual with excellent customer support and leadership experience to join our Executive Support Team in Phoenix. The ideal candidate is a master problem solver with an entrepreneurial spirit, innovative mindset, and a positive, can-do attitude. This is an exciting opportunity to take part in a high energy and fun work environment for a rapidly growing company with global ambitions. What you will do Provide world class experiences for Turo’s hosts and guests through both written and verbal communication. Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more. Handle sensitive and stressful situations with grace while exemplifying Turo's values Communicate with internal Turo stakeholders of all levels on a regular basis. Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time. Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes. Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel. Quickly adjust to new processes and policies as the company continues to grow.
Requirements
- 3+ years of experience in a high level customer support environment; call center experience a plus!
- Availability on the weekends; 8 hour shift falling between the hours of 6 AM to 8 PM (MST).
- Top-notch oral and written communication skills with outstanding attention to detail.
- Experience using Zendesk, Kustomer or other customer service applications
- Ability to work independently with little or no supervision/direction and in a team environment.
- Great problem solving skills, analytical abilities and ability to multitask.
Nice To Haves
- If you have BA / BS or equivalent
Responsibilities
- Provide world class experiences for Turo’s hosts and guests through both written and verbal communication.
- Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.
- Handle sensitive and stressful situations with grace while exemplifying Turo's values
- Communicate with internal Turo stakeholders of all levels on a regular basis.
- Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.
- Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes.
- Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel.
- Quickly adjust to new processes and policies as the company continues to grow.
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
