Executive Steward

The Kessler Collection-posted 8 months ago
Full-time • Manager
Savannah, GA
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The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! The Executive Steward manages the daily kitchen utility operations and staff, including dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating, and food running. The role strives to continually improve guest and employee satisfaction while maintaining the operating budget.

  • Orders and manages necessary supplies, ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Schedules events, programs, and activities, as well as the work of others.
  • Monitors the inflow of ordered materials and the maintenance of current materials.
  • Conducts china, glass, and silver inventories.
  • Controls inventories of food, equipment, small wares, and liquor, and reports shortages to designated personnel.
  • Inspects supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Investigates reports and follows up on employee accidents.
  • Manages all equipment, china, glass, and silver.
  • Supervises employee's ability to follow loss prevention policies to prevent accidents and control costs.
  • Enforces proper cleaning routines for service ware, equipment, floors, etc.
  • Enforces proper use and cleaning of all dish room machinery.
  • Ensures all food holding and transport equipment is in working order.
  • Ensures compliance with all applicable laws and regulations.
  • Ensures compliance with food handling and sanitation standards.
  • Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others.
  • Supervises and manages employees, managing all day-to-day operations.
  • Provides leadership, vision, and direction to prioritize departmental goals.
  • Ensures and maintains the productivity level of employees.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Establishes and maintains open, collaborative relationships with employees.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Strives to improve service performance.
  • Solicits employee feedback.
  • Understands the impact of the department's operation on the overall property financial goals and objectives.
  • Attends meetings and communicates with executives, peers, and subordinates to improve service quality.
  • Manages day-to-day operations, ensuring quality standards and customer expectations are met.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Recruits, interviews, selects, hires, and promotes employees.
  • Trains employees in safety procedures.
  • Provides feedback to individuals based on observation of service behaviors.
  • Reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures.
  • Ensures property policies are administered fairly and consistently.
  • Ensures utility staff is properly trained regarding sanitation, equipment handling, and chemical usage.
  • Participates in employee progressive discipline procedures.
  • Bachelor's degree in Business or related training equivalent - required.
  • 5+ years of relevant work experience in similar scope and title - required.
  • Experience within luxury brand/markets - required.
  • Serv Safe food sanitation certification - required.
  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program
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