Executive Resolutions Crew Member
About The Position
ION Solar is one of the nation's fastest-growing, full-service residential solar companies, with a presence in eight states and a workforce of over 700 employees. Our mission is to provide homeowners with a simple, affordable way to switch to solar energy. As an Executive Resolutions Specialist, you will play a crucial role in addressing and resolving homeowners' concerns, ensuring the smooth progression of their solar projects in a timely and effective manner. This position requires a high level of customer service expertise and problem-solving skills to ensure customer satisfaction and retention.
Requirements
- Proven experience in customer support or similar role, demonstrating a history of exceeding performance quotas.
- Excellent phone etiquette and verbal communication skills, coupled with active listening abilities.
- Familiarity with CRM systems and best practices in customer relationship management.
- Customer-focused mindset, with the ability to adapt to various personality types and situations.
- Strong multitasking abilities, setting priorities, and effective time management.
- Exceptional problem-solving skills, tackling difficult challenges with creative solutions.
- Proficiency in using the Microsoft Office Suite or related software.
- High school diploma or equivalent.
- Prior experience in customer service or retention is mandatory.
Nice To Haves
- Sales experience is preferred.
- Knowledge of the solar industry is a plus.
Responsibilities
- Respond to a high volume of inbound and outbound calls promptly and professionally.
- Utilize predefined communication scripts to address various topics and maintain consistent service quality.
- Identify customers' needs, clarify information, conduct thorough issue research, and provide appropriate solutions or alternatives.
- Cultivate and maintain strong, long-term relationships with customers, going the extra mile to engage and ensure their satisfaction.
- Collaborate with cross-functional teams to resolve complex problems efficiently and effectively.
- Handle escalated customer issues with diplomacy and empathy, aiming for a positive resolution.
- Keep detailed records of customer interactions and transactions within the CRM system.
- Proactively seek opportunities for improvement in customer service processes and implement solutions.
- Perform any other related duties as assigned.
Benefits
- Competitive wages in alignment with industry standards.
- Comprehensive health, vision, and dental insurance coverage.
- 401(k) retirement savings plan.
- Generous paid time off and paid holidays.
- Paid birthday off as an additional perk.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
