Executive Regional Director

FWM PAYROLL CLEARING INC•Columbia, MO

8h•Hybrid

About The Position

The Executive Regional Director provides strategic and hands-on leadership across a multi-state portfolio of Conventional and Affordable Housing Communities. This leader partners closely with Compliance, Leasing/Marketing, Accounting, HR, Asset Management, Construction, and the Capital Improvement Group to deliver best-in-class operational performance, rigorous compliance, and outstanding resident experience. Experience in policy writing, compliance documentation, and audit preparation. An Executive Regional Director in LIHTC Property Management must be a strong leader, compliance expert, and financial strategist who can ensure operational excellence while maintaining compliance with affordable housing regulations. Balancing financial goals with resident needs is key to long-term success.

Requirements

In-depth knowledge of LIHTC regulations, HUD guidelines, and Fair Housing laws. Experience with state housing finance agencies, audits, and recertifications. Understanding of income limits, compliance reporting, and lease-up requirements. Ability to ensure property files and operations meet regulatory standards.
Strong budgeting, financial reporting, and cost-control experience. Ability to analyze property financials, NOI, and occupancy trends. Experience in rent structuring, subsidy management, and tax credit compliance. Oversight of capital expenditures and property maintenance budgets.
Ability to lead and mentor Regional/Property Managers. Strong team-building, conflict resolution, and performance management skills. Experience in staff training on LIHTC compliance and property operations. Capacity to recruit, retain, and develop top talent in the affordable housing industry.
Ability to streamline property operations for efficiency and compliance. Experience in lease-up management, resident retention, and tenant relations. Strong understanding of maintenance protocols and capital project planning. Use of property management software (RealPage) for reporting and tracking.
Experience in expanding portfolios, acquisitions, and property development. Ability to identify market trends, risks, and opportunities in affordable housing. Collaboration with investors, syndicators, and government agencies. Strong decision-making skills to drive operational success.
Effective communication with owners, investors, and housing agencies. Ability to advocate for residents while ensuring financial and operational success. Experience in community relations, resident programs, and social impact initiatives.
Ability to handle evictions, compliance violations, and legal disputes. Strong decision-making under pressure in emergencies. Capacity to navigate challenges like funding cuts, regulatory changes, or economic downturns.
Ability to present financial and operational reports to executives. Clear and concise communication with teams, agencies, and stakeholders. Experience in policy writing, compliance documentation, and audit preparation.
College degree in Business or related field preferred, but will consider commensurate experience
Property Management experience within LIHTC Affordable Housing is required.
Minimum of 5 years direct supervisory experience managing a team of 10+ reports.
Minimum of 8 years progressive property management experience up to the Regional Manager level or beyond.
Minimum 5+ years experience in LIHTC compliance
Advanced knowledge of all affordable program types
Advanced knowledge of all aspects of property management
Knowledge of financial reports of budgeting and expense control
Ability to work well independently and with others
Excellent verbal and written communication skills
Ability for 10-15% travel

Responsibilities

Serve as the primary operational liaison for property owners and investor partners, ensuring transparency and trust in all interactions.
Provide timely updates on portfolio performance, compliance status, and major initiatives; participate in investor calls and meetings as needed.
Collaborate with Investor Relations and Asset Management teams to prepare reporting packages, respond to inquiries, and support disposition or acquisition activities.
Coordinate with Marketing and Investor Relations for events such as groundbreakings and grand openings to ensure owners and investors are appropriately engaged
Set and achieve region-level performance targets (occupancy, turns, move-ins, recertifications, expense control), and institute weekly/monthly performance cadences and corrective action plans when needed.
Drive vacancy reduction and turn-time improvements; sustain gains through continuous improvement and quarterly lessons learned.
Ensure quarterly property visits and annual deep-dive inspections for each community; coach teams to close findings and embed Standard Operating Procedures. practices.
Ensure full compliance with LIHTC program requirements, HUD guidelines, Fair Housing laws, and all State Housing Finance Agency directives; maintain audit readiness for MOR/REAC and investor/state reviews.
Partner with the Director of Compliance and the Director of Training to update SOPs as IRS/State guidance evolves; plan and oversee field rollouts and training to drive consistent adoption.
Own regional financial results: including budgets, NOI, variance management, vacancy loss, and bad debt; analyze OneSite/BI reporting to identify trends and execute remediation plans.
Optimize capital and operating spend; reduce contracted services costs where feasible by building internal capability and monitoring maintenance KPIs.
Lead and develop Regional Managers/Senior Property Managers; recruit, onboard, mentor, and performance‑manage to ensure a strong leadership bench and consistent execution.
Partner with HR on engagement, retention, progressive discipline, and succession planning; reinforce company culture and expected leadership behaviors.
Drive exceptional resident engagement through timely maintenance, transparent communication to elevate satisfaction and resolve concerns.
Ensure compliance with emergency protocols, proactively address recurring issues, and implement risk mitigation strategies to safeguard residents and property.
Collaborate with Leasing/Marketing leadership on strategy and execution to achieve stabilized occupancy; coordinate with the Accounting Department on invoice workflows and month-end close quality.
Works with Construction and Development on design and functionality of new projects, communicate and coordinate with VP of Operations.