Executive - Regional Manager

5305 Marquis Inc•Dallas, TX

About The Position

SUMMARY: Responsible for overall fiscal accountability, marketing development, personnel and physical management of a multi-property residential portfolio. Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the portfolio. Ensures the operations of the property/processes comply with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

Requirements

Strong skills in OneSite, EIV and TRACS program are essential.
Must have (3) plus year experience with HUD multi-family project base section 8 and Tax Credit property management.
Must be able to read, write and communicate effectively.
Ability to interact professionally with residents, vendors, contractors and clients.
Mathematical skills are required.
Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete required reports and employment documents.
Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.
Must have (3) plus years of experience in multi-family property management portfolio.
Ability to clearly and effectively communicate both verbally and in writing.
Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day to day operations.
Maintain high legal/ethical standards in all work-related decisions.
Take pride in quality of work and attention to detail.
Professional in-person and phone presence and etiquette.
Ability to make informed decisions easily and decisively.
Capacity to work with little to no supervision using effective time management and organizational skills.
Complete tasks and projects within deadlines.
Partner with team to resolve issues and highlight opportunities.
Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.
May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, assisting on other assets, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees.
Must have reliable transportation.
Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.

Nice To Haves

Certified Apartment Manager (CAM) preferred.
Accredited Resident Manager (ARM) preferred.
National Apartment Leasing Professional (NALP) preferred.
Certified Occupancy Specialist (COS) preferred.
Tax Credit Specialist (TCS) preferred.
Housing Quality Standards (HQS) preferred.
Fair Housing Training and LIHTC training preferred
Uniform Physical Condition Standards (UPCS)/REAC Inspection preferred
Management & Occupancy Review by the Contract Administrator (MOR) preferred
Electronic Income Verification (EIV) system preferred
Knowledge of HUD Subsidy Programs

Responsibilities

Fiscal accountability for portfolio performance.
Monitor all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
Accurate and on-time submission of all reports.
Develop and implement property budgets (i.e., analyze historical operating data; monitor market indications including absorption rates, housing starts, new job, etc., review historical leasing and occupancy trends; identify resources available and set realistic performance goals, etc.)
Monitor property expenses on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.
Personnel Management
Adhere to all federal, state and local employment law as well as Company’s HR policies and procedures.
Ensure compliance with all Affordable Programs regulations and/or other federal, state and local requirements applicable to property
Use effective techniques to screen, hire, orient and train new management personnel with established company guidelines.
Assist Property Managers in recruiting, interviewing and training all property staff positions.
Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross-training. Develop employees through performance feedback and challenges. Ensure dedication, diligence, conscientiousness, etc. Delegate responsibilities and special projects to managers as necessary.
Document employee performance properly and take necessary action on a timely basis. Correct employees promptly rather than allowing poor performance to continue.
Promote staff harmony through support, effective leadership and positive example.
Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.)
Ensure completion of required physically walks and inspections of property are being performed.
Conduct monthly audits and physical inspections; to include waitlist and file audit, work order audit, vacant unit inspection, exterior inspection, etc.
Utilizes the market information to make strategic decisions for the success of the property.
Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.
Ensures all logs are maintained.
Communicates policy and procedure changes with team members.
Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
Monitor industry, market, and seasonal trends to plan strategies to meet operational goals.
Conduct weekly calls underperforming assets.
Leads by example for community team members in the areas of resident communication and meeting company standards.
Takes a hands-on approach to any necessary duties to ensure the job is completed.
Ensure team members strive to meet resident needs and create win/win situations.
Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
Monitor interviews and hires appropriate team members for the community team members.
Identifies strengths of team members and plan assignments accordingly to maximize team performance.
Performs on-site new team member orientation for all new team members within two (2) days of hire.
Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
Maintains an awareness of training resources available and encourage the development of team members.
Sets and upholds high standards of honesty for self and team members.
Maintains relationships with residents, associates and vendors on a professional level at all times.
Responsible to ensure manager is conducting interviews, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Performs other related duties as assigned by management.