Executive Project Director PRISM

City of Philadelphia • Philadelphia, PA

8d • $130,000 - $150,000 • Onsite

About The Position

The Department of Revenue is seeking an Executive Operations Director to provide strategic leadership for the management, stability and efficient functioning of a multimillion-dollar PRISM Tax system and its external facing portal, the Philadelphia Tax Center. The position will have responsibility for long-range planning and continuous improvement initiatives that ensure the Department’s operational processes remain both efficient, effective and align with organizational goals.
The Executive Operations Director will coordinate and champion ongoing enhancements of the Department’s business operations. This includes leading the Production Support, Security Administration and System Training Support teams, which include directing the production support activities and maintenance support workflow. The position will also guide a dedicated team focused on driving continuous improvement across all areas of the Department.
Reporting directly to the Revenue Commissioner, the Executive Operations Director will collaborate with operational deputies, Information Technology partners, tax system vendors and external stakeholders to ensure business continuity, process optimization, long-term system sustainability and ensure the tax system functionality supports the Department’s mission.

Requirements

• Demonstrate strong strategic mindset with ability to anticipate organizational needs and guide long-term planning
• Strong leadership capabilities with an ability to motivate teams and drive performance.
• Technical knowledge of tax billing and collections (preferred)
• Knowledge of PRISM/GenTax or similar integrated tax systems
• Ability to analyze and clearly respond to government audit requests related to tax systems.
• Build and maintain strong, consultative relationships with system developers, Revenue business units and Information Technology staff to support coordinated system operations and improvements
• Strong organizational, interpersonal and oral and written communication skills
• Understanding of tax revenue operations and the role in delivering high-quality customer service to Philadelphia residents
• Knowledge of Revenue data and processes and their role in the City’s broader financial operations, including budgeting, banking, and financial management, with the ability to ensure operational continuity
• Strong collaboration skills, works effectively with others and incorporates varied input to solve problems
• Deep operational experience with state or large municipal revenue departments
• Broad technological knowledge across multiple business applications and environments
• Ability to translate complex technical and specialized business concepts between audiences of different knowledge levels
• Ability to navigate large, complex organizations and work effectively across organizational functions.
• Minimum of a bachelor’s degree in Accounting, Business or Public Administration, Cybersecurity, Management Information Systems, Computer Science Information Technology or related field
• A minimum of five years of experience serving as a divisional manager or IT systems consultant in a lead role for a large organization or division engaged in revenue billing and collections operations
• Experience managing large-scale organizational change initiatives
• Experience managing staff, contractors and cross-functional teams.
• Any equivalent combination of education and experience will be determined acceptable by the Department of Revenue

Nice To Haves

• Master’s degree in Accounting, Business or Public Administration, Cybersecurity, Computer Science or Information Technology, Management Information Systems or related field is preferred
• Strong preference for experience in state or local government
• Strong preference for experience working with the GenTax operating application

Responsibilities

• PRISM Production Support
• PRISM Compliance and Security
• Continuous Improvement- Systems & Process Improvement /Project Management
• Customer Experience & Service Excellence
• Lead the analysis of complex business processes and drive process redesign initiatives that drive best practices, enhance operations and optimize system capabilities.
• Work collaboratively with Revenue management to determine, evaluate and implement interim and long-term operational models that support departmental and citywide objectives.
• Collaborate with City departments that rely on tax revenue collection data, including Finance, Auditing, Property Assessment to ensure accurate, timely and integrated information sharing.
• Lead Organizational Change Management (OCM) efforts, including communication planning, stakeholder engagement, and coordination with City department, and external partners.
• Conduct cost/benefit analysis for proposed initiatives, operational changes and strategic investments.
• Prepare timely status reports, dashboards, and executive-level summaries to show ongoing results of project initiatives.
• Provide strategic guidance to resolve operational and project-related issues, ensuring alignment with goals and timelines.
• Make informed and timely decisions within approved scope, timelines, and resource constraints.
• Communicate proactively with leadership, vendors, project teams, internal and external stakeholders to ensure alignment and shared understanding of projects and initiatives.
• Consult with vendors, staff, and stakeholders to troubleshoot issues, identify solutions and maintain operational continuity.
• Organize, facilitate, and participate in stakeholder meetings to identify needs, gather input, build consensus and collaboration.
• Clarify expected outcomes, management stakeholder expectations, and provide direction and support to project teams.

Benefits

• City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• The City offers its employees 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
• The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive