Executive Operations Assistant

AGC Consulting • PR

85d

About The Position

Royal Isabela is seeking a dynamic, bilingual professional to join our team as an Executive Operations Assistant. This pivotal role supports our General Manager in delivering an extraordinary guest experience in a fast-paced, luxury environment. The successful candidate will be a key player in our resort's daily operations, orchestrating VIP guest experiences, and playing a crucial role in achieving and maintaining our prestigious 4-diamond certification. This position offers the opportunity to lead critical projects, work directly with the General Manager, and contribute to strategic initiatives.

Requirements

• Fully Bilingual: Fluency in English and Spanish (oral and written) is essential.
• Proven Experience: A Bachelor's degree in international business or a related field, coupled with significant experience as an executive assistant or in a similar role.
• Master of Organization: Ability to manage multiple tasks, prioritize effectively, and maintain meticulous attention to detail.
• Customer-Centric Mindset: Passion for delivering exceptional customer service and resolving complex issues with grace and professionalism.
• Project Management Expertise: Ability to plan, execute, and monitor projects, ensuring timely and successful completion.
• Luxury Hospitality Insight: Knowledge of the luxury hospitality industry is highly preferred.
• Tech Savvy: Proficiency in Microsoft Office Suite and experience with project management, communication, CRM, and data analytics tools.
• Crisis Management Capabilities: Ability to assist in emergency response and maintain calm under pressure.

Nice To Haves

• Knowledge of the luxury hospitality industry is highly preferred.

Responsibilities

• Managing the General Manager's agenda and coordinating meetings.
• Responding to customer reviews and resolving guest complaints.
• Overseeing quality audits and ensuring compliance with industry standards.
• Coordinating VIP visits and special events.
• Supporting payroll processes and workforce relations.
• Managing purchase requisitions and budgetary compliance.
• Coordinating emergency response.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The chance to be part of a world-class luxury resort.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree