Executive Office Senior Specialist

Valon Mortgage

1d

About The Position

We are seeking an Executive Office Senior Specialist to support our servicing operations by researching, responding to, and resolving customer complaints received by phone, email, and social media. This person will be responsible for advocating for our homeowners, helping us to understand their feedback, and suggesting how we may be able to respond to said feedback.

Requirements

• High school diploma or equivalent.
• Exceptional oral and written communication skills.
• Ability to work with minimal supervision in a fast-paced environment.
• Attention to detail.

Nice To Haves

• 1-2 years of complaints-processing experience.
• Previous experience handling complaints by regulatory agencies.
• Previous experience with Zendesk, NICE, and Google Suite.
• Exceptional organizational and time management abilities.

Responsibilities

• Research homeowner complaints and execute or recommend solutions.
• Effectively resolve homeowner issues.
• Comply with all applicable legal and regulatory requirements, including state and/or regional requirements.
• Liaison between the homeowner and applicable lines of the business.
• Monitor complaint notices on various portals.
• Complete additional responsibilities as assigned

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED