Executive Office Manager

Servpro Of Omaha Southwest • Omaha, NE

416d

About The Position

The Executive Office Manager at SERVPRO® of Omaha Southwest & Omaha West/Saunders County plays a crucial role in managing the franchise office team, overseeing accounting functions, and ensuring customer satisfaction. This position requires a proactive leader who is self-motivated and possesses excellent interpersonal skills. The Office Manager will be responsible for various administrative activities, including managing invoicing, accounts payable, and payroll, while also serving as the in-house expert on QuickBooks® and Microsoft Office.

Requirements

• 2+ years of office, accounting, or customer service management experience
• 2+ years of QuickBooks® experience
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Experience in building a strong team with tangible leadership skills
• Solid organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in managing an office environment
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented with ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Ability to learn new software and proprietary software
• Experience in customer service industry environment a plus
• College degree desirable
• Ability to successfully complete a background check subject to applicable law

Nice To Haves

• Remediation experience is preferred

Responsibilities

• Answer and distribute calls with a high level of customer service
• Document leads in WorkCenter and maintain the Work In Progress board
• Track payments and keep average days of collection on Accounts Receivable below 30 days
• Manage invoicing, accounts payable, accounts receivable, and cash management
• Categorize expenses, maintain all receipts, and ensure bills and invoices are paid on time
• Submit monthly sales tax return filings as well as monthly Royalty Reports
• Manage timesheets, deductions, and bi-weekly payroll
• Manage 401K and Health Insurance plans and payments
• Ensure employment files and records are accurate
• Assist with duties in warehouse and for customer contents/non-salvageable lists
• Assist with entering data for estimates
• Coordinate and maintain company calendar and franchise communication
• Make sure active jobs are properly scheduled with no conflicts
• Other duties as assigned

Benefits

• 6 Paid Holidays
• Paid Time Off
• 401K w/ Matching
• Dental Insurance
• Vision Insurance
• Health Insurance
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree