Executive Meetings Manager

Southall • Franklin, TN

2d

About The Position

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Executive Meetings Manager (EMM) is a revenue-driving sales and experience leader responsible for selling, planning, and executing small groups, executive meetings, and social events (<10rooms) while delivering a Forbes 5-Star luxury experience at every touchpoint. This role manages the full sales-to-execution lifecycle, from prospecting and contracting through event design and on-site coordination, serving as the primary liaison between the client and Southalls multidisciplinary resort teams to ensure seamless delivery, exceptional service, and strong financial performance. The EMM is both a strategic seller and a detail-driven event professional, balancing relationship development, revenue optimization, and flawless execution within designated corporate and social markets.

Requirements

• Proven ability to sell and close small group and social business in a high-end hospitality environment
• Strong attention to detail, time management, and follow-through across multiple programs
• Polished, confident communicator with clients, partners, and internal teams
• Working knowledge of hotel operations, catering, event planning, and service standards
• Naturally builds trust, loyalty, and long-term partnerships
• Self-motivated, results-oriented, and comfortable owning outcomes from start to finish
• Deep commitment to delivering a Forbes 5-Star guest experience

Responsibilities

• Drive room, F&B, and ancillary revenue through proactive prospecting, direct sales calls, and relationship development within assigned markets
• Prepare and present tailored proposals reflective of Southalls luxury positioning and experiential offerings
• Negotiate rates, concessions, and event spaces in alignment with revenue strategy and brand standards
• Achieve and exceed established room night, F&B, and total revenue goals
• Sell, plan, and coordinate small meetings, executive retreats, and social events from contract through program completion
• Curate event experiences that integrate Southalls farm, culinary, wellness, and outdoor offerings
• Oversee all program details including menus, setups, timelines, and guest flow to ensure a polished, elevated experience
• Serve as the single point of contact for clients throughout the sales and planning process
• Conduct personalized site visits and property tours that showcase Southalls story, sense of place, and Forbes-level service
• Anticipate client needs, manage expectations, and resolve issues with professionalism and grace
• Foster repeat business through exceptional service and relationship stewardship
• Create and manage Banquet Event Orders (BEOs), rooming lists, event timelines, A/V requirements, and billing accuracy
• Partner closely with Events, Culinary, Banquets, Rooms, Spa, Activities, and Operations teams to ensure seamless execution
• Maintain meticulous records within sales and event systems to support operational excellence
• Collaborate with Sales Leadership, Revenue Management, Events, and Operations to optimize group strategy and deployment
• Participate in internal planning meetings and post-event reviews to continuously improve processes and guest experience
• Actively represent Southall within designated corporate and social markets
• Attend industry events, client events, and trade shows as appropriate
• Stay informed on luxury hospitality trends, meeting design, and experiential programming

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED