Executive Meeting Manager - Radisson Phoenix Airport

Choice Hotels Int-posted 3 months ago
Full-time • Entry Level
Phoenix, AZ
Accommodation
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The always beautiful Radisson Hotel Phoenix Airport is seeking its next Executive Meeting Manager to elevate its group and event sales strategy. This role is ideal for a driven professional with a passion for hospitality, strategic planning, and building lasting client relationships. If you thrive in a fast-paced environment, love crafting memorable guest experiences, and bring curiosity to every conversation - we want to hear from you!

  • Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
  • Develops and implements strategies for achieving individual sales goals
  • Achieves market share and revenue goals by working with the Assistant Director of Sales (Marketing) on individual and team goals within assigned market segments
  • Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
  • Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
  • Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
  • Solicits files on a timely basis to confirm business
  • Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
  • Delivers and sells hotel's features and benefits to meet clients' needs
  • Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
  • Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
  • Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
  • Ensures all materials used are in accordance with brand standards
  • Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
  • Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
  • Assists with the completion of monthly booking report(s)
  • Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
  • Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
  • Minimum one - three years full service hotel experience in the sales and/or catering department
  • Local market knowledge preferred
  • High school diploma required, bachelor's degree preferred
  • Experience managing to brand standards
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Exposure or previous coordination of hotel sales contract laws
  • Proficient computer skills including Microsoft Office suite, Delphi and/or Opera
  • Strong verbal and written communication skills
  • Strong negotiation skills
  • Ability to travel
  • Ability to work a flexible schedule when needed due to business volume or group needs
  • Hotel Discounts at over 7,000 Choice Hotels
  • Full benefits package, including health, dental, vision, short & long-term disability, auto insurance, and so much more!
  • Employer paid short-term disability, accident insurance and HSA contribution
  • 401(k) Retirement Plan with employer match
  • Paid Vacation and Sick Time
  • 8 Paid Holidays
  • Paid Bereavement
  • Paid Floating Holidays
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