Executive Liaison and Operations Coordinator

State of Oklahoma

105d • $70,000

About The Position

Service Oklahoma is hiring for an Executive Liaison and Operations Coordinator. The Executive Liaison and Operations Coordinator relieves executive staff of operational and administrative details and performs administrative functions that require a thorough knowledge of State policies, procedures, and operations and an understanding of the agency's role within the community. The Executive Liaison and Operations Coordinator has regular contact with senior administrators and executives, public and private officials, the media, and constituents. The Executive Liaison and Operations Coordinator exercises initiative and independent judgment in managing the executive office’s schedule and the office’s daily activities as well as the activities of the Licensed Operator Board. The Executive Liaison uses discretion in the dissemination of information to staff and the various stakeholders served by the agency.

Requirements

• Exceptional problem-solving skills with the ability to navigate complex constituent issues and facilitate resolutions efficiently.
• Strong interpersonal skills with experience handling high-profile or sensitive situations professionally and diplomatically.
• Ability to manage multiple urgent priorities and work under pressure while maintaining discretion and confidentiality.
• Ability to create PowerPoint slides and presentations.
• Excellent writing skills and proven track record of collecting, synthesizing and structuring multiple sources of information and analysis in various formats to inform actions.
• Excellent oral communication and interpersonal skills.
• Excellent data and computer skills, particularly with the Microsoft Windows suite of products – Word, Excel, PowerPoint.
• Detail-oriented with excellent organizational and analytical skills.
• Strong initiative and ability to anticipate, multitask and prioritize without direct supervision.
• Demonstrated ability to complete tasks in a timely manner and under the pressure of tight deadlines and to work both independently and as part of a team.
• Project management capability to help a group of individuals achieve an outcome on a timeline.
• Ability to creatively think about and approach problems and assigned projects.
• Mature interpersonal style and ability to interact well with a diverse group of internal and external stakeholders.
• Commitment to the agency’s goals and objectives.
• Experience working in or with government or non-profit organizations preferred.
• Ability to cope with stress related to standard job functions, including but not limited to meeting deadlines, receiving customer complaints and finding resolutions to the same, interactions with internal and external clients, multi-tasking and ability to handle high volume of work assignments.
• Effective communication with ability to build consensus; demonstrate effective verbal and written communication skills and professional presentation skills.
• Maintain the highest standard of confidentiality, discretion and professional integrity.

Nice To Haves

• Experience working in or with government or non-profit organizations preferred.

Responsibilities

• Serves as the primary point of contact for legislators and other key stakeholders regarding constituent concerns and agency-related inquiries.
• Handles escalated issues by coordinating with internal teams, ensuring timely and effective resolution, and maintaining clear communication with legislative offices.
• Manages high-priority constituent and VIP concerns by assessing the issue, identifying solutions, and facilitating direct responses from the agency’s executive leadership when necessary.
• Develops and maintains strong working relationships with legislators, government officials, and key external stakeholders to foster trust and collaboration in resolving service-related concerns.
• Manages the executive office’s schedule to provide the most strategic and efficient use of the executive’s time at meetings and events, and to ensure that they are appropriately briefed for all occasions.
• Coordinates the flow of incoming communications and outgoing communications, ensuring prompt responses or follow through on requests for decision and action.
• Researches and drafts written responses and, when appropriate, reviews communications prepared by others for signature by executive.
• Coordinates agenda, meeting minutes and schedules for the Licensed Operator Board.
• Oversees general office operations.
• Works with Human Resources and IT to onboard new hires.
• Provides general support to visitors.
• May be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Benefits

• Annual salary up to $70,000, depending on experience.
• Generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life and disability insurance plans.
• Agency matches up to 7% towards an employee’s Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, which increases with every 5 years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree