Executive IT Support Technician

It Avalon • Sparks, NV

405d

About The Position

The Executive IT Support Technician at IT Avalon is responsible for providing high-quality technical support to executive-level clients. This role involves managing incidents and requests, ensuring exceptional customer service, and maintaining IT systems, including AV and computer equipment. The technician will also mentor team members and support strategic events, requiring flexibility in scheduling and a strong understanding of current technologies.

Requirements

• Associate's Degree in a Computer Science field with 10 or more years of relevant experience
• 2 or more years in a Lead role
• Higher education may substitute for relevant experience
• Strong sense of customer/solution ownership and drive for excellence
• Proven ability to manage multiple projects to successful completion
• Team focused with capacity for knowledge sharing and team leadership
• Strong written and verbal communication skills with end users and leadership
• Drive to maintain current knowledge of industry trends and potential impact on the business
• Ability to understand user and business needs and translate to technical solutions
• Ability to manage small to medium IT projects
• In-depth knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, and related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services including Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
• Ability to obtain and maintain a Secret U.S. Security Clearance

Nice To Haves

• Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.)

Responsibilities

• Practice exceptional customer service
• Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
• Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
• Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
• Provide mentorship and knowledge share for enhanced team efficiency and effectiveness
• Responsible for executive level technical support
• Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
• Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
• Maintain/Support/Deploy IT hardware and software for executive staff
• Support strategic and executive offsite events
• Conduct research on potential technology
• Maintain proficiencies with the latest technologies and evaluate new technologies for application within the environment
• Technical support of advanced automation and IOT devices
• Support and prepare technology needed for international travel
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Associate degree