Executive IT support Lead

Sumitomo Mitsui Banking Corporation • Jersey City, NJ

95d • $153,000 - $168,000

About The Position

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $153,000.00 and $168,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Requirements

• 8-10+ years of experience in an end-user support role
• Relevant Certification / Education that demonstrates understanding of core concepts
• Microsoft Active Directory (User, group, and computer management)
• Microsoft Windows Desktop Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.)
• Microsoft Office/SharePoint/Teams/ One Drive
• Microsoft SCCM
• Citrix Workspace/XenDesktop Virtual Desktop Environments
• Core networking concepts (DNS, DHCP, etc.)
• Excellent customer service skills
• Excellent verbal and written communication skills

Nice To Haves

• 2-3 Years experience in a leadership role

Responsibilities

• Provide premium, desk-side and remote IT support for executives ensuring issues are resolved with accuracy and professionalism
• Become an executive technology subject matter expert to anticipate future executive technology needs and proactively prevent disruptions
• Support high profile meetings and conferences along with our dedicated AV support technician
• Serve as a face of IT for Executives, combining responsiveness and precision to build trust
• Serve as the escalation point for complex issues, taking ownership from issue escalation intake to complete resolution
• Mentor and develop junior staff, instilling best practices in troubleshooting, resolution documentation and customer service
• Lead by example in communication style, professionalism and relationship management
• Partner with internal technology teams to coordinate escalations and ensure executive issues are resolved
• Lead smaller initiatives to refine support processes and raise service standards
• Introduce improvements to the overall executive service process that can be applied to standard service management
• Stay current on all new technologies to get ahead of possible issues during implementation

Benefits

• Competitive portfolio of benefits

What This Job Offers

• Job Type: Full-time