Executive IT Support Engineer

CRH • New York City, NY

75d • $100,000 - $110,000

About The Position

The Executive IT Support Engineer provides dedicated, on-site and remote technical support to C-level executives and senior leadership. The role will be based out of our New York City office. This role demands exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role ensures seamless technology experiences for executives during corporate events, meetings, presentations, and day-to-day operations, with a strong emphasis on AV systems, device management, and secure communications.

Requirements

• Strong knowledge of Windows, macOS, iOS, Android, and enterprise tools; Microsoft 365, Zoom, Teams, and VPNs.
• Experience with AV equipment including executive board & conference room setups (projectors, TVs, microphones, speakers, audio control boards, etc.)
• Experience with video conferencing systems like Zoom and Teams Rooms and Clients.
• Experience with mobile device management (MDM) and endpoint security.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to travel around 50% of the time, including international trips.

Nice To Haves

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5-8 years of experience in executive-level IT support, preferably in a fast-paced corporate environment.
• Certifications such as ITIL, CompTIA A+/Network+, MCP, or AVIXA CTS are a plus.

Responsibilities

• Serve as the primary IT support to provide personalized service for CRH's Group Leadership Team (GLT) at our New York City Office as well as all North American based GLT and CRH Board meetings and events.
• Provide support for visiting personnel at our New York City Office.
• Travel to domestic and international locations to set up and troubleshoot executive workstations, web conferencing systems, and network connectivity.
• Support executives with calendar integrations, email configurations, and secure file access across devices.
• Ensure data security and privacy compliance, especially during travel and remote sessions.
• Coordinate with internal IT teams to escalate and resolve complex issues quickly, efficiently, and privately.
• Maintain and update documentation for executive systems, preferences, and support history.
• Provide on-site support during high-profile meetings, investor presentations, and events.
• Proactively monitor and optimize device performance and user experience.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees