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This role is responsible for the day-to-day governance of an area of support in Americas supporting over 500+ users across spread across Canada, USA & LATAM region. The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional requirements or projects and support business needs. The candidate will also interact daily with the India, USA and other European IT support teams.