Executive IT Support Engineer

$40 - $45/Yr

Varite - New York, NY

Full-time

New York, NY

Professional, Scientific, and Technical Services

About the position

This role is responsible for the day-to-day governance of an area of support in Americas supporting over 500+ users across spread across Canada, USA & LATAM region. The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional requirements or projects and support business needs. The candidate will also interact daily with the India, USA and other European IT support teams.

Responsibilities

• Governance, implementation and support of IT related activities in the company.
• Support office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.
• Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.
• Understand Servers, networks & other back-office hardware and software.
• Coordinate with vendors and ensure SLA's are adhered to.
• Project management as per business needs, support and infrastructure related projects.
• Act as Primary contact for the whole of Americas Region.
• Coordinate with global IT teams on requests on daily basis.
• Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and regional software applications including hardware.
• Maintain IT Knowledge base as per required protocols to overcome known issues.
• Administration of assets (HW & SW).
• Provide IT Services & Support for attendees in office or offsite events.

Requirements

• University degree OR Equivalent Diploma in Information technology.
• Minimum of 8+ years hands on experience in the day-to-day management of all operational aspects in/of a small to medium size IT team.
• Exposure to understanding of both outsourced solutions and in house systems.
• Practical experience in managing/working in concurrent IT Tasks and projects.
• Practical experience in working in day to day operations of an IT helpdesk and remote support teams.
• Proficient in handling CxO users / VIP's and VVIP user's.
• Experience in coordination with people both within IT Teams & 3rd Party contractors.
• Strong business acumen on proposals for improvements.
• Problem Solver with limited hand holding.

Nice-to-haves

• Working knowledge of Microsoft Systems, JAMF, VMware Airwatch, Service now, remote support tools and other IT systems.
• Experience in coordinating with 3rd party providers and ensures end to end ownership until completion.
• Translating business requirements into both software and infrastructure requirements.
• Strong organizational skills.
• Analytic skills.
• Problem solving skills.
• Understanding of different network components (LAN, WAN, Firewall, Router, Switch, MPLS).
• Good understanding of 3-tier architectures.
• Understanding of Internet, Intranet, Extranet and client/server architectures.
• Knowledge of MS Windows based system architecture (Windows, Office, etc.).
• Good communications skills - for both with Client / Client IT and business teams.
• Experience with troubleshooting Smartphones Android & iOS Devices.
• MAC Knowledge is mandatory.
• Hands on experience of MDM tools.

Benefits

• Pay Rate Range: $40 to $45/hr
• Onsite job in NYC, NY