Executive Housekeeping Manager

Allison Inn & Spa•Newberg, OR

About The Position

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Requirements

Minimum of three (3) years of supervisory experience or equivalent.
Minimum of three (3) years progressive housekeeping and laundry experience, preferably in a luxury setting.
Must work a flexible schedule to include weekends, early mornings, late evenings and holidays.
Strong written and verbal communication skills.
An enthusiastic, positive demeanor and desire to provide exceptional guest service.
Successfully pass a pre-employment background check.
Work on your feet for eight or more (8+) hours.
Ability to lift up to 35 pounds.
Ability to reach, push, pull, bend and stoop for a period of eight or more (8+) hours

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

A hands-on leader that is eager to work on the line with their team.
Responsible for the overall cleanliness of the resort to include primary team member break room.
Oversees daily housekeeping and laundry operations to ensure cleanliness standards are consistently met throughout our 85-room luxury hotel property.
Manage, train, schedule and supervise housekeeping and laundry staff, including room attendants, inspectors (supervisors), public area teams (custodian’s) and laundry attendants.
Conduct regular inspections of guest rooms, public spaces and back-of-house areas to ensure quality, safety and brand standards.
Develop and manage housekeeping department labor schedules to align with occupancy and business levels.
Control departmental budgets, including labor costs, supplies, linens and equipment.
Order, track and manage inventory of cleaning supplies, amenities, uniforms and linens.
Effective management of room inspection program.
Establish and enforce cleaning procedures, safety protocols and sanitation standards.
Coordinate with Maintenance, Front Office departments to ensure housekeeping and laundry teams focus on efficient room turnaround and guest satisfaction.
Handle guest complaints related to cleanliness or housekeeping service and ensure prompt resolution.
Ensure compliance with health, safety and OSHA regulations.
Manage laundry operations, including linen control, quality and par levels management of three to four (3-4).
Recruit, onboard and conduct performance evaluations for housekeeping and laundry staff.
Implement training programs to improve efficiency, service quality and staff development.
Monitor productivity and recommend process improvements or cost-saving initiatives.
Prepare reports related to staffing, room status, expenses and quality inspections.
Implements guidelines, policies, and procedures for their operating departments.
Guides operations and establish a work environment to achieve goals and objectives.
Manages performance issues that arise within the respective operating departments.
Is an integral part of the room’s leadership team, attends all scheduled meetings and contributes actively with proper preparation.
Interviews, selects, trains, reviews, coaches, counsels and disciplines departmental employees/supervisors according to company standards.
Effectively communicates verbally and in writing with team members.
Conducts a daily briefing with team members on current company wide and department specific incentives and activities.
Evaluate changes in guest needs to recommend appropriate product/service and operational changes as necessary.
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
Be an inspiration to all hotel staff to achieve luxury levels of performance.
Interacts in a positive way with other departments to ensure a luxury guest experience.
Must be a leader of The Allison standards and a champion of grooming and appearance guidelines.