Executive Housekeeper

Schulte Hospitality Group•Tallahassee, FL

44d

About The Position

The Executive Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure exceptional cleanliness, presentation, and guest satisfaction standards in alignment with Marriott Autograph Collection brand expectations. As a leader within a distinctive, luxury-oriented independent property, this role ensures that the hotel’s unique character is reflected in every detail of the guestroom and public space experience. The position requires strategic leadership, operational excellence, financial acumen, and a strong focus on quality assurance, team development, and brand compliance.

Requirements

Minimum 5–7 years of progressive housekeeping experience, with at least 3 years in a leadership role within a full-service or luxury hotel.
Prior experience with Marriott brand standards strongly preferred.
Strong knowledge of housekeeping operations, cleaning procedures, and safety standards.
Proven ability to manage budgets and control labor costs.
Experience preparing for brand or quality inspections.
Strong leadership, communication, and organizational skills.
Proficiency in hotel PMS systems (e.g., Opera) and workforce management tools.
Flexible schedule, including weekends and holidays.

Nice To Haves

Prior experience with Marriott brand standards strongly preferred.

Responsibilities

Direct and manage daily operations of the housekeeping department, including guestrooms, public areas, laundry, and linen rooms.
Ensure all guestrooms and public spaces meet or exceed Marriott brand cleanliness and presentation standards.
Conduct daily inspections of rooms, suites, and public areas to maintain quality control.
Develop and maintain cleaning procedures and checklists in compliance with Marriott operating standards.
Coordinate closely with Front Office and Engineering to ensure timely room availability and maintenance follow-up.
Ensure compliance with Marriott Autograph Collection brand standards, including cleanliness audits and brand inspections.
Prepare the department for Marriott Quality Assurance (QA) inspections.
Maintain high guest satisfaction scores (GSS/Medallia or relevant Marriott platforms).
Respond promptly and professionally to guest complaints regarding cleanliness or room condition.
Develop and manage the housekeeping department budget.
Control labor costs through effective scheduling and productivity management.
Monitor and control expenses related to supplies, equipment, linens, and uniforms.
Oversee inventory management, including par levels and ordering processes.
Analyze monthly financial statements and identify opportunities for cost efficiencies.
Recruit, hire, train, and mentor housekeeping supervisors, room attendants, housepersons, and laundry staff.
Foster a positive, inclusive, and performance-driven team culture.
Conduct regular performance evaluations and provide coaching and corrective action when necessary.
Ensure all team members receive brand-standard training and safety compliance training.
Promote employee engagement and retention initiatives.
Ensure compliance with OSHA and local health regulations.
Maintain proper handling and storage of cleaning chemicals (MSDS compliance).
Oversee safety programs to reduce workplace injuries.
Ensure rooms meet all cleanliness and sanitation requirements.
Partner with Engineering to identify and report maintenance issues.
Conduct preventative maintenance room checks.
Assist in planning for renovations, deep-cleaning programs, and capital improvement projects.
Maintain high standards for FF&E (Furniture, Fixtures & Equipment) condition.
Ensure VIP rooms and special requests are prepared to exact standards.
Personalize guest experiences in alignment with Autograph Collection’s “Exactly Like Nothing Else” philosophy.
Actively monitor online guest feedback and implement service recovery strategies.

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!