Executive Housekeeper - Canopy by Hilton at Deer Valley

Extell Development Company•Park City, UT

About The Position

The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping operations, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency are maintained throughout the hotel. This role is critical in delivering the Canopy by Hilton brand's signature welcoming and local neighborhood experience through pristine guest rooms, vibrant public areas, and efficient back-of-house operations. The Executive Housekeeper will lead, train, and inspire a diverse team to achieve continuous excellence in service delivery and quality assurance.

Requirements

Minimum of 2-3 years of progressive leadership experience as an Executive Housekeeper or Assistant Executive Housekeeper in a full-service or luxury/lifestyle hotel.
Strong financial acumen, including experience with departmental budgeting, inventory control, and labor management.
Proficiency in hotel Property Management Systems (PMS) and Microsoft Office Suite (Word, Excel).
Comprehensive knowledge of cleaning chemicals, equipment, safety procedures, and OSHA regulations.
Exceptional leadership, coaching, and team-building skills.
Excellent communication (written and verbal), interpersonal, and delegation skills.
Demonstrated ability to be detail-oriented, highly organized, and effective at problem-solving in a fast-paced environment.
Ability to work flexible hours, including evenings, overnights, weekends, and holidays.
Passion for excellence and the ability to thrive under pressure in a dynamic environment.

Responsibilities

Lead, train, coach, and inspire a diverse housekeeping team, including Supervisors, Room Attendants, and Public Area Attendants, to consistently deliver exceptional guest service and performance.
Develop, implement, and oversee departmental Standard Operating Procedures (SOPs) and training programs for cleaning techniques, safety protocols, and guest service standards.
Conduct performance evaluations, manage disciplinary actions, and handle all staffing needs, including recruiting and hiring, in line with company policies.
Create and manage weekly work schedules to ensure appropriate staffing levels, maximizing productivity while adhering to labor standards and budget controls.
Oversee the daily operation of the housekeeping department, including guest rooms, public areas, back-of-house areas, and laundry.
Conduct regular, meticulous inspections of guest rooms and public spaces to ensure all areas meet or exceed the hotel’s cleanliness and aesthetic standards.
Compile and report accurate status of guest rooms to the Front Office to maintain efficient coordination between departments.
Develop and implement deep cleaning program.
Ensure the Housekeeping department is fully compliant with all local, state, federal, and brand-specific health, safety, and security regulations, including OSHA and chemical handling procedures.
Collaborate effectively with the Engineering department to promptly report and follow up on all room damage or maintenance requests, coordinating room blocking for deep cleaning or repair.
Partner with the Front Office and Guest Services teams to address all guest concerns, VIP requests, and special needs promptly and professionally.