Executive Housekeeper

Westgate Resorts•Mesa, AZ

21h

About The Position

Join our leadership team as the Executive Housekeeper and help set the standard for comfort, cleanliness, and memorable guest experiences across our resort. In this key role, you will lead and develop a dedicated housekeeping team, ensuring every room and public space reflects our commitment to exceptional quality. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Housekeeping Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth . If you excel in a fast-paced hospitality environment and take pride in creating spotless, welcoming spaces, this is your chance to lead with impact.

Requirements

2+ years of proven leadership experience overseeing housekeeping in a resort or hotel (100+ rooms).
Flexible availability, including weekends, holidays, and varied shifts.
Ability to lift up to 35 lbs.
Strong leadership, communication, and interpersonal skills; able to represent the organization with professionalism and confidence.
Clear and effective communicator who practices active listening and ensures understanding at all levels.
Team‑focused leader who fosters collaboration, encourages contributions, and builds a cohesive, high‑performing staff.
Results‑driven with strong accountability; sets high performance standards and consistently works to exceed goals.
Strategic thinker with the ability to assess needs, plan effectively, allocate resources, and ensure strong operational execution.

Nice To Haves

Bilingual in Spanish preferred, but not required.

Responsibilities

Oversee all housekeeping operations to maintain exceptional cleanliness and presentation across the resort.
Manage daily room assignments, inspections, schedules, and ensure all rooms are ready for guest and owner stays.
Lead, train, and develop supervisors and staff to deliver consistent, high‑quality service.
Ensure all cleaning procedures meet brand, health, and safety standards; maintain full regulatory compliance.
Manage inventories, staffing levels, and departmental budgets to support efficiency and cost control.
Coordinate with Front Office, Engineering, and Operations on maintenance needs, deep cleans, and special projects.
Address guest and owner concerns promptly with effective service recovery.
Conduct team meetings, performance reviews, safety training, and corrective actions.
Monitor cleanliness scores, QA metrics, and reviews; drive continuous improvement.
Promote a culture of safety, accountability, and operational excellence.
Perform other duties as assigned by leadership.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact