Executive Housekeeper - NEW Hyatt Place Hotel

LLOYD COMPANIES INC•Rapid City, SD

14h•Onsite

About The Position

This position functions as the Executive Housekeeper for the property. The Executive Housekeeper must be able to work independently, manage time efficiently and provide excellent customer service to our guests. This position is primarily responsible for ensuring efficient operations of the entire housekeeping department including guest rooms, laundry, public areas, and event space.

Requirements

Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Reliability - The trait of being dependable and trustworthy.
Responsible - Ability to be held accountable or answerable for one’s conduct.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Regular and consistent attendance.
High School Graduate or General Education Degree (GED) and/or 1-2 years related experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to apply concepts of basic algebra.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be aware and conform to all safety requirements when in the building, operating motor vehicles, or in the field performing duties for the company.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand constantly; walk constantly; sit occasionally; use hands to finger constantly, reach outward frequently, reach above shoulder frequently; climb frequently; crawl/squat/bend or kneel frequently; this position does require lifting/carrying/pushing/pulling of up to 25lbs constantly, 25-60lbs occasionally

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner
Maintain department expenses within budget guidelines (using CPOR, % of Revenue, or other metrics) or better, including payroll and all room department costs
Assign, direct, monitor, and lead all housekeeping and laundry personnel
Inspect required number of guestrooms and all internal and external public spaces daily or more often based on usage and requirements
Maintain regular attendance in compliance with Lloyd Hospitality Group (LHG) standards and as required and with the understanding that workloads and times will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand and/or company standards)
Comply, at all times, with LHG and brand standards and all local, state and federal regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR, First Aid, and other
Ensure timely compliance with all Brand Quality Assurance standards
Establish and maintain an effective key control system for the department that focuses on team member, guest, and visitor safety
Ensure lobbies, guest hallways, guestrooms, public areas, and back of the house areas are cleaned to LHG, health code, and brand standards
Correctly complete all paperwork and closing duties daily
Communicate any discrepancies, scheduling change, status of out-of-order rooms, project status, and other to appropriate team members and leaders
Balance and clear room status data nightly, comparing appropriate housekeeping/system reports with the computer's room status reports and resolve all discrepancies in a timely manner
Focus the housekeeping department on its role in contributing to property guest service scores and overall property image and reputation
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, visitors, leaders, and other team members
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Submit the staffing schedules to the General Manager weekly
Review, correct, and approve housekeeping staff's worked hours for payroll compilation and submit to General Manager as required and on a timely basis
Maintain standards regarding purchasing, invoices and checkbook accounting according to LHG SOPs
Maintain required PAR for all housekeeping and laundry supplies and adjusting inventory based on current and changing property needs and goals
Conduct monthly and quarterly housekeeping inventories on a timely basis
Ensure guest privacy and security by correctly following brand and company procedures
Participate in required M.O.D. coverage as scheduled
Ensure implementation of all LHG policies, SOPs, and house rules
Train all team members on safety and security ensuring proper implementation and compliance
Prepare and conduct all housekeeping interviews and hiring procedures according to LHG standards
Ensure compliance to company and brand training standards
Motivate, coach, counsel, and discipline all housekeeping personnel according to LHG standards
Conduct all annual employee performance appraisals according to LHG standards in a timely manner
Monitor work orders and submit to engineering department according to procedures; Follow up on maintenance requests to ensure completion
Respond to all guest requests, situations, complaints, and accidents presented to housekeeping in an attentive, courteous, and efficient way
Attend leadership and employee meetings as required and provide training presentations on a rotational basis
Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments
Respond to emergency situations using information contained in S.D.S. sheets. Keep S.D.S. sheets current and easily available
Respond to emergency situations and immediately notify General Manager, and/or Lloyd Director of Safety and VP of Hospitality of all accidents and injuries
Maintain and monitor Lost and Found procedures and policies according to standards
Conduct daily stand-up department meetings with housekeeping staff according to brand and LHG standards
Conduct monthly department meetings with housekeeping staff according to LHG standards
Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as special requests
Be proactive in providing and training employees to provide positive and memorable experience for every guest
Conduct weekly walk through with General Manager and property engineer
Use the telephone and computer system for reporting and verifying room status
Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned to guest
Properly store, secure and issue supplies as needed to meet business demands
Complete all reports in a timely and efficient manner as required by management
Establish, with General Manager's approval, any additional standards as needed for the housekeeping department
Review guest request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur
Ensure completion of regular maintenance and cleaning projects on a weekly, monthly, quarterly, or biannual basis per company standards
Operate radios efficiently and professionally ensuring effective and proper communication with hotel staff
Perform any other duties as requested by the General Manager and/or VP of Hospitality