Executive Housekeeper

MCR • Summerville, SC

17h • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Executive Housekeeper is responsible for overall cleanliness and friendly service of the entire Hotel including, but not limited to, all guest rooms, public areas and facilities, storage rooms, guest and house laundry.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field.
• Supervisory experience.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• All Team Members work together to contribute to great guest satisfaction scores.
• Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Strong knowledge of all features of the hotel facility and amenities.
• Awareness and support for all groups and events at the hotel.
• Understanding of relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• All areas, both front and back of the house, should be kept clean and well-organized.
• Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Always greet every guest happily with a smile, by name if possible, while cleaning.
• All operational checklists are completed accurately and at the designated times, every shift.
• Handover reports must be accurate and on time, for effective shift-to-shift communication.
• All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communication between Team Members should be clear, honest, and professional.
• Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
• Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day.
• Rectify every deficiency, and train and hold team members accountable for meeting criteria for cleaning, per the checklist, daily.
• Complete the room assignments for all housekeepers each day, confirm all rooms are cleaned, inspected and marked correctly in the PMS (Property Management System) and available for sale.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
• Maintain the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
• Monitor work orders and submit to Engineering department according to procedures.
• Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality.
• Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
• Open the department, assign, and distribute housekeeper boards and keys, inspect guest rooms, and close the housekeeping department.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed