Executive Housekeeper- Full-service hotel.

Atira Hotels•Willowbrook, IL

4d•$45,000 - $50,000•Onsite

About The Position

The Director of Housekeeping is responsible for the daily operation of the Housekeeping and Laundry Departments, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction. This role involves leading and motivating teams, managing budgets, controlling costs, overseeing recycling initiatives, and ensuring employee training and development.

Requirements

High school diploma or equivalent required.
Experience in managing a hotel/resort housekeeping department.
Minimum of 2 years of supervisory/management experience.
Proficient in Microsoft Office.
Fluency in English.
Excellent communication and leadership skills.
Ability to manage multiple tasks and projects.

Nice To Haves

Bachelor’s degree preferred.
Bilingual – Spanish preferred.

Responsibilities

Supervision and Direction:
Oversee all housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction.
Distribute and delegate workload to maximize production and guest satisfaction while minimizing labor expenses.
Investigate complaints, evaluate corrective actions, and implement plans to resolve conflicts.
Communicate effectively to provide clear direction to housekeeping staff.
Financial Management:
Manage the finances of housekeeping operations, including budgets, forecasts, and inventory.
Maintain linen and supplies par levels.
Ensure the department operates within the budget and controls costs.
Staff Management:
Provide staffing, training, counseling, and performance reviews for the housekeeping department.
Ensure employees understand expectations and parameters.
Maintain high morale, a good work environment, and a sense of professionalism.
Guide staff to increase productivity and maintain high standards.
Compliance and Procedures:
Comply with all hotel policies, procedures, and standards of operation.
Ensure the Housekeeping Department leads recycling efforts.
Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
Employee Relations:
Solicit employee feedback and review employee satisfaction results to address problems or concerns.
Conduct employee training and ensure ongoing professional development.
Additional Tasks:
Supervise the linen inventory.
Perform any additional tasks or projects as required.
Perform any other tasks/duties as assigned by the manager/ supervisor.