Executive Housekeeper | Homewood Suites by Hilton Daytona Beach Speedway - Airport

Shaner Hotels•Daytona Beach, FL

About The Position

The Executive Housekeeper serves as the leader and subject matter expert for the Housekeeping Department and is fully accountable for the cleanliness, organization, and presentation of the entire hotel. This role oversees guest rooms, public areas, laundry operations, and back of house spaces, ensuring consistent execution of Hilton brand standards and Shaner Hotel Group policies. The Executive Housekeeper is responsible for translating brand requirements and company expectations into daily operational practices through hands-on leadership, structured processes, and consistent follow-through. This position requires a confident, visible leader who can effectively manage a diverse team in a fast-paced extended stay environment where efficiency, consistency, and attention to detail are critical. The Executive Housekeeper must anticipate operational needs based on occupancy trends, arrivals, departures, and length of stay patterns while maintaining strong control of labor, productivity, and quality. This role works closely with the General Manager and other department heads to ensure seamless operations, timely room readiness, and strong interdepartmental communication. The Executive Housekeeper has direct impact on guest satisfaction and is responsible for addressing cleanliness related concerns, responding to guest feedback, and implementing corrective actions to prevent repeat issues. This role also carries full responsibility for hiring, training, performance management, and team development, ensuring housekeeping associates are properly trained, supported, and held accountable. This is a hands-on leadership position that requires regular presence in the operation and a willingness to support the team during high demand periods while maintaining a professional, organized, and accountable department.

Requirements

Minimum one to three years of housekeeping management experience in the hospitality industry
Strong knowledge of housekeeping operations, cleaning techniques, laundry operations, and chemical handling
Ability to read and interpret safety rules, operating procedures, and policy manuals
Strong communication skills with the ability to interact professionally with guests, team members, and management
High school diploma or equivalent required, some college preferred
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast paced environment
Ability to work a flexible schedule including weekends and holidays

Nice To Haves

Experience in a branded hotel environment preferred, Hilton experience a plus
Bilingual English and Spanish a plus

Responsibilities

Be available to work a flexible schedule including weekends, holidays, and varied shifts
Ensure compliance with and completion of all daily housekeeping operational procedures
Maintain full knowledge of and compliance with all Shaner Hotels, Hilton brand, and hotel departmental policies and procedures
Hire, train, coach, and develop housekeeping team members and ensure all required training is completed and documented
Prepare and manage weekly work schedules in accordance with staffing guidelines, labor forecasts, and business demand
Review daily business levels and anticipate operational challenges to ensure room readiness and guest satisfaction
Conduct regular inspections of guest rooms, public areas, and back of house spaces
Manage employee performance, productivity, attendance, and accountability
Handle guest complaints related to cleanliness or service and ensure proper resolution and follow up
Maintain inventory controls for linens, terry, amenities, cleaning supplies, and chemicals
Oversee laundry operations including workflow, equipment use, and linen quality
Ensure completion of all end of month reports according to company standards
Maintain and manage the Housekeeping Department annual budget
Assist with housekeeping, laundry, or houseperson duties when operationally necessary
Partner with Front Office, Engineering, and hotel leadership to ensure smooth daily operations
Ensure compliance with all safety, sanitation, and chemical handling standards
Perform other duties as assigned