EXECUTIVE HOUSEKEEPER |SALARY RANGE $76,000-$114,100/YEAR

Hyatt • Baltimore, MD

412d • $76,000 - $114,100

About The Position

The Executive Housekeeper at Hyatt is responsible for overseeing all aspects of the housekeeping operations, ensuring cleanliness and service standards are met throughout the property. This role involves managing staff, training, budgeting, and maintaining high levels of customer satisfaction. The Executive Housekeeper will work closely with various departments and vendors to ensure efficient operations and adherence to safety policies.

Requirements

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service-oriented style with professional presentation skills.
• Hotel/Hospitality degree is an asset.
• High energy, entrepreneurial spirit, motivational leader, effective communicator, and ability to improve the bottom line.
• Clear concise written and verbal communication skills in English.
• Proficient in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.

Nice To Haves

• Previous hotel pre-opening experience preferred.
• Experience with turndown service and special needs of VIP Guests.

Responsibilities

• Responsible for short- and long-term planning and management of the hotel's Housekeeping operations.
• Develop and recommend the budget, labor cost plans, and objectives, managing within approved plans.
• Solid understanding of housekeeping and laundry supplies and pars.
• Teach employees the importance of greeting guests and courteously solving guest requests.
• Maintain a consistent inspection program.
• Ensure all safety and security policies and procedures are followed.
• Inspect some rooms daily.
• Experience purchasing linens and housekeeping supplies.
• Work closely with vendors to assure proper pricing, delivery, and maintenance.
• Experience teaching, supervising, and mentoring multilingual and multicultural staff.
• Ensure OSHA and ADA policies are adhered to.
• Experience with turndown service and special needs of VIP Guests.
• Ensure proper staffing levels for customer service goals.
• Coach and counsel employees to reflect Hyatt service standards and procedures.

Benefits

• Medical, Dental and Vision Insurance after only 30 days
• Free room nights, Discounted and Friends & Family Room Rates
• Discounted F&B when staying at Hyatt Hotels
• 401(k) Retirement Matching Plan (up to 4%)
• Paid Time Off including new child leave!
• Highly competitive salaries and incentives
• Tuition Reimbursement
• Training programs
• Complimentary Employee Meals
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 251-500 employees