Executive Host - MGM National Harbor

MGM Resorts • Oxon Hill, MD

119d • $54,200 - $90,300

About The Position

Step into the exciting world of hospitality as our Executive Host! In this vibrant role, you'll play a crucial part in keeping our casino buzzing with energy and ensuring our customers have an unforgettable experience. If you're passionate about creating extraordinary experiences and love to be at the heart of the action, we want you on our team! Join us and help turn every guest's visit into a remarkable adventure!

Requirements

• Bachelor's degree or equivalent experience
• One year of prior relevant experience

Responsibilities

• Evaluate customers' casino activity to provide corresponding incentives (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
• Assist in maintaining and developing property's customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.

Benefits

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees