Executive Floor Concierge

U.S. Bank • Minneapolis, MN

11d

About The Position

The Executive Floor Concierge will be a poised and service-oriented professional with the primary responsibility to host and support board members, senior executives, and distinguished guests in a high-touch corporate environment. This role blends hospitality, event coordination, and vendor management to deliver exceptional experiences that reflect our brand’s commitment to excellence.

Requirements

• Proven executive presence and ability to interact confidently with senior leaders
• Exceptional communication skills—verbal, written, and interpersonal
• Background in hospitality, events, or luxury service environments
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including nights and weekends as needed
• Experience managing vendors and coordinating logistics in a fast-paced setting

Nice To Haves

• Prior experience in a corporate concierge, executive assistant, or hospitality leadership role
• Certified Meeting Professional (CMP) preferred
• Familiarity with high-end service standards and luxury hospitality protocols
• Proficiency in scheduling tools, travel and car service arrangements and meeting and events audio/visual technology

Responsibilities

• Executive Hosting & Support Serve as the primary point of contact for visiting executives and board members
• Anticipate and fulfill guest needs with discretion, professionalism, and warmth
• Coordinate logistics for meetings, accommodations, transportation, and dining
• Event & Hospitality Coordination Plan and execute high-level corporate events, dinners, and receptions
• Collaborate with internal teams and external vendors to ensure seamless execution, including security and the internal events team
• Maintain a refined atmosphere in executive lounges and meeting spaces
• Vendor & Relationship Management Source, negotiate, and manage relationships with hospitality and service vendors
• Ensure vendor performance aligns with company standards and expectation
• Customer Service Excellence Deliver personalized, anticipatory service with a focus on discretion and confidentiality
• Resolve issues swiftly and professionally, maintaining a calm and composed demeanor

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees