Sunrise Senior Living-posted 3 months ago
Full-time • Manager
Bethesda, MD
5,001-10,000 employees

The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

  • Motivate individuals toward higher levels of performance aligned with the organization’s vision and values.
  • Communicate a clear, customer-focused vision based on a Resident Centered Model of care.
  • Build, motivate, and guide a cohesive team to complete team goals using appropriate methods.
  • Manage the talent selection process effectively by utilizing Sunrise best practices.
  • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities.
  • Foster a work environment that encourages integrity and respect.
  • Drive organizational and cultural changes needed to achieve strategic objectives.
  • Ensure that the internal or external customer’s perspective is a driving force behind strategic priorities.
  • Strive for excellent quality care and service delivery and ensure compliance with regulations.
  • Maintain proactive communication with resident’s family members.
  • Demonstrate the ability to identify and build relationships within the local area that drives business into the community.
  • Set high goals for personal and group accomplishment and monitor progress toward goals.
  • Prepare and adhere to the community budget and ensure budgeted revenue is achieved.
  • College degree preferred; degree and management experience may be required per state/provincial requirements.
  • Administrator’s License/certification may be required per state/provincial requirements.
  • Prior General Manager/Administrator experience focused on growing both top and bottom lines.
  • Previous management experience including hiring, coaching, performance management, and daily operations supervision.
  • Previous sales experience preferred, including building customer relationships and resolving customer concerns.
  • Passion for working with seniors.
  • Demonstration of success in managing operating expenses.
  • Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications.
  • Ability to work weekends, evenings, and flexible hours.
  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistant Program / Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • myFlexPay offered to get paid within hours of a shift
  • Tuition Reimbursement
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