Executive Director - Senior Living

Maplewood Senior Living • West Yarmouth, MA

11h

About The Position

Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care. Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living! The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high-quality service to the residents and their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.

Requirements

• Bachelor’s degree or equivalent in experience in human services management, housing management, or nursing home management
• Excellent customer service and public relations skills
• Experience working with seniors

Nice To Haves

• Experience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferred
• Proven record of identifying and developing professional referral sources

Responsibilities

• Supervises Department Heads in all community departments in the assigned communities
• Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
• Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
• Maintains monthly financial reports and provides explanation for variances
• Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
• Ensures account receivables are collected on a timely basis
• Optimizes all opportunities to generate revenue, and ancillary revenue
• Maintain and increase occupancy in accordance with budget.
• Actively promotes staff participation and involvement in the day-to-day operation and decision making.
• Promotes team building through participation and/or leadership at regular staff meetings.
• Provides ongoing support, direction, supervision and feedback regarding job performance of all staff
• Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families
• Assures high quality services needed and desired by residents
• Ensures resident’s rights are protected
• Ensures staff, residents and families are educated about resident rights
• Works with Sales and Resident Services Departments in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out
• Responds to family, resident and associate requests in a timely manner
• Acts as liaison between management, residents and families
• Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)
• Ensure use of YARDI within community is timely and accurate
• Ensures that the building shows a positive first impression
• Works with all Directors to resolve any community presentation issues
• Maintains or grows occupancy to maximum levels
• Meets monthly budget targets, with any variances to be discussed with the Vice President of Operations
• Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan
• Represents Maplewood Senior Living and it’s communities in public settings
• Works within local community promoting Maplewood Community
• Ability to generate leads and close sales

Benefits

• We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more.
• Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company.
• Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees