Business Management Design Management Office (DMO)

JPMorganChase • Austin, TX

4d

About The Position

As an Executive Director in the Operations Business Management team within the Design & Customer Experience (DCE) organization, you will collaborate closely with senior design leads to facilitate and track design project work. This role requires a working knowledge of our design, research, and content deliverables.

Requirements

• 8+ years of experience in project, program, and/or product portfolio management.
• Strong organizational and communication skills, with the ability to manage multiple projects and tasks simultaneously.
• Excellent communication and interpersonal skills with stakeholders.
• Proficiency in Confluence, MS Teams, and MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).
• Familiarity with design tools (such as Figma) and UI/UX design processes.
• Familiarity with Atlassian/JIRA software tools.

Nice To Haves

• Experience or familiarity with Monday.com or similar reporting tools is a plus.

Responsibilities

• Partner closely with Design Leads to facilitate cross-organizational impacting project discussions with multiple teams and stakeholders, driving alignment and achieving common project goals.
• Collaborate horizontally across products to understand business demand, support capacity planning, and guide project execution.
• Analyze and interpret data to inform decision-making and contribute to the successful execution of projects and initiatives.
• Ensure adherence to Consumer and Community Banking's PXT design delivery process, including the use of Jira Align/Jira for all DCE work.
• Monitor Jira Align/Jira hygiene and address exceptions with DCE and Product partners.
• Create and maintain Book of Work (BoW) transparency to support leadership decision-making and provide key updates for executive reporting.
• Oversee program and project management planning, change management, and business management responsibilities related to resources as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed