Executive Director

Lutheran Social Services of Southern California•San Bernardino, CA

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About The Position

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 programs/services at 14 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect. Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California. Job Summary: The Executive Director manages various complex programs, initiatives, and projects aimed at improving and expanding comprehensive, holistic, and trauma-informed services. This role includes supporting the planning and organization of the San Bernardino Community Wellness Center. The Executive Director has strong interpersonal and analytical skills and collaborates effectively with the LSSSC leadership team and staff. The programs focus on supporting underserved individuals and helping them become self-sufficient by providing the necessary resources and empowerment.

Requirements

Demonstrated alignment with LSSSC’s vision, mission, and values.
Five or more years’ experience in a social service and/or managed care setting, two of which must be in a management position.
Strong experience in developing and implementing programs and/or systems that serve vulnerable populations (i.e., individuals/families experiencing or at-risk of experiencing homelessness; individuals/families experiencing health/mental health/recovery challenges).
Robust experience in management including developing, training, and supervising staff teams.
Demonstrated application of principles and practices that utilize evidence-based and innovative solutions in addressing the social determinants of health (i.e., Housing First, Harm Reduction, Progressive Engagement, Motivational Interviewing, and Trauma-Informed Care).
Skills in written communication to develop and recommend policy, establish processes, provide analysis, and produce reports on findings and recommendations.
Knowledge of and specific experience using Excel, Outlook, Word, PowerPoint.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Must read, speak, and write fluent English.
Must be able to communicate clearly and effectively with clients and staff.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk. The employee is also required to drive.

Responsibilities

Responsible for planning, organizing, and directing the daily operations of the San Bernardino County Wellness Campus.
Provides leadership that demonstrates LSSSC’s values of compassion, advocacy, respect, collaboration, innovation, and stewardship.
Assists with training and developing a talented team of employees who can provide services in compliance with contractual, regulatory, and legal requirements.
Represents LSSSC at social and corporate events in ways that strengthen the brand and communicate the LSSSC mission, vision, and values.
Engages LSSSC San Bernardino County Wellness Campus, SBCWC, teams in the program visioning and implementation process for the respective programs.
Establishes internal auditing procedures ensuring contract deliverables and expected outcomes.
Aids the Senior Vice President of Programs with implementing strategic plans to actualize program objectives.
Develop partnerships with community partners, shareholders, contract and grant regulators and other relevant parties.
Identify risks, strengths, weaknesses, potential opportunities, and threats within the SBCWC programs to protect and enhance business interests.
Collaborate with the Chief Finance Officer to ensure fiscal viability and sustainability of program development efforts through budgeting processes.
Motivates teams through collaborative decision-making, open communication, and supportive evaluations.
Monitors building and office maintenance, repairs, and safety by collaborating with the Operations and Facilities Departments.
Facilitates outreach and fundraising with guidance and support from the Marketing Department.
Fosters organizational transformation through trauma-informed system and leadership practices, including understanding Trauma & Stress; Cultural Humility & Equity; Safety & Stability; Compassion & Dependability; Collaboration & Empowerment; and Resilience & Recovery.
Ensures staff compliance with Standards and Practices as delineated by the Federal, State and County regulations and Board of Behavioral Health Standards and any other requirements.
Ensures that staff maintain the highest ethical standards.
Facilitates and collaborates adequate training (including charting) both on site and from other resources.
Assists the Compliance Department in ensuring that staff maintain records and statistics according to agency and program requirements.
Completes Annual Reviews for staff working under position.
Leads and supports staff in consistently fulfilling performance goals.
Oversees crisis intervention and response.
Participates in all required meetings, training, etc. as assigned.
Meets all criteria listed under the Education/Experience section below.
Provides guidance to ensure certain administrative and clerical duties are completed accurately and in a timely manner.