Executive Director

Sunrise Senior Living-posted 3 months ago
Full-time • Senior
Bethesda, MD
5,001-10,000 employees
Nursing and Residential Care Facilities
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The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

  • Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
  • Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
  • Model a strong belief in mission, vision, and purpose.
  • Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
  • Provide clear direction and structure for the team in order to support their success.
  • Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
  • Embrace workforce diversity.
  • Establish stretch but realistic team goals and motivates the team to work together to achieve them.
  • Share important and relevant information with the team.
  • Ensure consistent and timely orientation and ongoing training is delivered to team members.
  • Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
  • Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect.
  • Drive organizational and cultural changes needed to achieve strategic objectives.
  • Ensure that the internal or external customer's perspective is a driving force behind strategic priorities.
  • Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
  • Maintain monthly proactive communication with resident's family members or responsible parties.
  • Demonstrate the ability to identify and build relationships within the local area that drives business into the community.
  • Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals.
  • Strive to improve profitability year over year in line with owner expectations.
  • Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions.
  • College degree preferred; degree and management experience may be required per state/provincial requirements.
  • Administrator's License / certification may be required per state/provincial requirements.
  • Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
  • Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
  • Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
  • Passion for working with seniors.
  • Demonstration of success in managing operating expenses.
  • Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications.
  • Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.
  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistant Program / Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • myFlexPay offered to get paid within hours of a shift
  • Tuition Reimbursement
  • Discretionary and/or non-discretionary bonuses based on performance
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