Executive Director/Vice President, Patient Services Lead - Market Access Field

Stoke Therapeutics•Bedford, MA

3d•$282,000 - $365,000•Onsite

About The Position

The Executive Director/Vice President, Patient Services Lead – Market Access Field will be responsible for developing and leading Stoke’s patient support program for the company’s first commercial launch. This leader will design, implement, and oversee a comprehensive suite of patient and provider support programs that ensure timely, sustained, and compliant access to therapy. Reporting to the Vice President of Market Access, this leader will be responsible for establishing a best-in-class PSS model that integrates external vendors and an internal team of case managers. This individual will oversee the patient access journey — from benefits verification to onboarding, reimbursement support, and ongoing adherence — while ensuring compliance and operational excellence. This is a highly visible role that will shape the patient access model and culture for a rare-disease company bringing its first therapy to market.

Requirements

12+ years in patient support, reimbursement, or market access functions within biotechnology or specialty pharmaceuticals; experience in rare disease or ultra-orphan therapies strongly preferred.
Bachelor’s degree required; advanced degree (MBA, MPH, or related) preferred.
Proven ability to build patient access programs from the ground up and manage vendor-based operations.
Deep understanding of hub operations, copay/PAP design, data integration, and compliance frameworks.
Entrepreneurial, hands-on leader comfortable operating in a lean, fast-paced environment.
Strong operational and project management skills
Excellent cross-functional collaboration and communication
Analytical thinker with a passion for improving patient access and experience
Demonstrated commitment to compliance and patient privacy

Responsibilities

Design and lead the U.S. Patient Support Services strategy aligned with corporate and market access goals.
Build a comprehensive patient access ecosystem, including: Benefit verification and prior authorization support Reimbursement and coverage education Patient onboarding and case management Financial assistance (copay and PAP programs) Specialty pharmacy coordination and data integration
Develop KPIs and success metrics to measure and optimize program performance.
Build and lead a team of internal Case Managers and Nurse Educators responsible for direct patient and caregiver support, onboarding, and ongoing case coordination, and compliant clinical education regarding therapy administration and ongoing treatment.
Recruit, train, and coach the patient services team to deliver empathetic, compliant, and efficient support.
Develop policies, workflows, and quality standards to ensure a consistent, high-touch experience for every patient.
Foster a culture of collaboration, accountability, and operational excellence within the PSS team.
Lead the selection, contracting, and management of key patient support vendors (e.g., HUB provider, copay vendor, PAP administrator).
Oversee daily operations, ensuring timely patient onboarding, high service quality, and compliance with SLAs.
Ensure effective data flows between PSS vendors, specialty pharmacies, and internal systems.
Partner closely and compliantly with all appropriate Field Teams, Distribution, and Commercial Operations to ensure a seamless patient access journey.
Work with Legal, and Compliance to ensure all patient support activities are compliant with applicable laws, regulations, and company policies.
Collaborate with Commercial Operations to generate actionable insights from PSS data.
Infuse patient and caregiver feedback into program design to create a differentiated rare-disease experience.
Partner with Patient Advocacy to ensure alignment between patient support offerings and community needs.
Support the development of educational materials and communication strategies for patients, caregivers, and providers.
Ensure all programs and communications adhere to FDA, OIG, and industry compliance standards.
Maintain up-to-date SOPs governing patient support operations and vendor relationships.
Support ongoing audits and risk assessments related to patient services.