Executive Director/Administrator Specialist

Luminary Hospice • Dallas, IN

13h • Remote

About The Position

The Executive Director Specialist – New Market Development & De Novo Operations is responsible for supporting the organization’s growth through the development, launch, and operational support of new hospice locations. This role partners with executive leadership to lead de novo hospice startups, new market entry, and operational readiness, while also mentoring and training Executive Directors and leadership teams. The Executive Director Specialist travels to hospice locations nationwide to assist with new agency launches, stabilize operations, train Executive Directors, and implement organizational best practices.This role serves as a subject matter expert in hospice operations, regulatory compliance, and leadership development to ensure new and existing locations operate efficiently, meet regulatory standards, and deliver high-quality patient care. This position may also provide interim leadership support during new market openings, leadership transitions, or operational challenges.

Requirements

• Bachelor’s degree in Nursing required
• Active Registered Nurse license in good standing required
• Minimum 5+ years of hospice leadership experience, including experience as an Executive Director or Administrator.
• Experience with hospice startups, new market development, or de novo operations strongly preferred.
• Strong knowledge of Medicare Hospice Conditions of Participation and certification requirements.
• Demonstrated ability to lead operational startup initiatives and build hospice programs from the ground up.
• Proven experience mentoring and developing leadership teams.
• Strong operational, financial, and strategic planning skills.
• Excellent communication, leadership, and problem-solving abilities.
• Ability to travel extensively (up to 100%).
• Strong understanding of hospice interdisciplinary care and patient/family-centered services.

Responsibilities

• New Market Development & De Novo Operations Coach and support new Executive Directors in operational management, regulatory compliance, financial oversight, and leadership development to ensure successful agency performance.
• Lead operational planning and implementation for new hospice market launches and de novo startups.
• Support the development of new hospice locations including licensing preparation, operational setup, and readiness for patient services.
• Assist with state licensure, Medicare certification preparation, and regulatory readiness for new agencies.
• Coordinate startup activities including staffing, policies and procedures, equipment, vendor relationships, and operational infrastructure.
• Partner with executive leadership to implement strategic growth initiatives and market expansion plans.
• Ensure new hospice locations establish operational workflows that align with organizational standards and regulatory requirements.
• Assist with census growth strategies and community engagement during early market development.
• Support new locations through the initial startup phase through stabilization and operational maturity.
• Leadership Development & Training Provide mentorship, coaching, and training to Executive Directors and hospice leadership teams.
• Assist with onboarding and leadership development of newly hired Executive Directors.
• Deliver operational and leadership training focused on compliance, team management, and hospice operations.
• Guide Executive Directors in staff development including orientation, continuing education, and competency programs.
• Promote strong interdisciplinary team collaboration and effective leadership practices.
• Operational Support & Oversight Support hospice agencies with operational planning, budgeting, and financial performance monitoring.
• Monitor business operations to ensure financial stability and operational efficiency.
• Assist agencies with developing appropriate staffing models to ensure adequate and effective coverage.
• Support leadership teams in monitoring service utilization and ensuring comprehensive hospice care delivery.
• Provide guidance in conflict resolution, complaint management, and operational challenges.
• Regulatory & Compliance Support Ensure hospice operations comply with federal, state, and accreditation requirements.
• Provide guidance regarding Medicare Hospice Conditions of Participation and certification requirements.
• Assist agencies in maintaining ethical business practices and regulatory compliance.
• Support preparation for regulatory surveys, audits, and accreditation reviews.
• Ensure hospice policies and procedures are developed and implemented according to regulatory standards.
• Performance Improvement & Quality Evaluate hospice services and personnel using measurable performance outcomes.
• Support Quality Assessment and Performance Improvement (QAPI) programs across locations.
• Assist leadership teams in developing improvement plans based on operational and clinical performance data.
• Monitor progress toward operational and strategic goals.
• Organizational Collaboration Facilitate communication between hospice locations, executive leadership, and operational departments.
• Ensure coordination with clinical, administrative, and corporate teams across the organization.
• Assist with the implementation of organizational initiatives, systems, and operational standards.
• Collaborate with vendors, agencies, and partners to ensure effective service delivery.
• Interim Leadership Support Provide interim Executive Director support during leadership transitions, startup phases, or operational challenges.
• Assist with stabilizing operations during early growth phases or performance improvement initiatives.
• Additional Expectations Travel up to 100% to support new markets and hospice locations nationwide.
• Ability to work in startup environments and rapidly changing operational settings.
• Ability to assess operational needs quickly and implement effective solutions.
• Serve as a subject matter expert in hospice startup operations, regulatory compliance, and leadership development

Benefits

• Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more.
• Our benefits are designed to support your health, well-being, and long-term financial goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive