Executive Director-Revenue Cycle Services, Registration Operations

IU Health•Indianapolis, IN

About The Position

Executive Director – Revenue Cycle Services, Registration Operations Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Revenue Cycle Services leadership team in the role of Executive Director – Revenue Cycle Services, Registration Operations. Indiana University Health is seeking a consumer-obsessed, operationally rigorous, and digitally forward Executive Director of System Registration Operations across all 16 hospitals and ambulatory practices. This leader will architect and operationalize a world-class patient arrival experience that ensures accuracy, compliance, and financial integrity at every patient entry point while delivering hospitality-grade service excellence for patients and clinical teams. The scope spans check-in, pre-registration, time of service registration, hospital admissions, bedside registration, and insurance verification, across pediatric and adult populations. This role operates at enterprise scale and complexity, requiring deep operational expertise, disciplined execution, and the ability to lead transformation in a highly matrixed environment. This is a role for a leader who thrives at scale, excels in complexity, and believes access is an experience, not a transaction.

Requirements

Bachelor’s degree in Business, Healthcare, Operations, or related field
Minimum of 5 years leading large-scale registration, admissions, or front-end revenue cycle operations
Demonstrated success improving registration accuracy, compliance, denial reduction, and financial clearance
Demonstrated success driving consumer or hospitality-grade service experiences
Experience managing multiple complex projects and stakeholders in matrixed organizations
Exceptional communication, relationship building, and influence skills
Demonstrated ability to lead culture change, quality improvement, and operational transformation
Proven ability to develop, coach, and retain high-performing teams

Nice To Haves

Experience across hospital and ambulatory registration environments, physician office workflows, and/or hospital service areas
Expertise in Epic, digital registration tools, real-time eligibility, analytics, and quality programs
Background blending healthcare operations with consumer-centric or service-driven organizations