Executive Director, Recruiting & Readiness for Digital Delivery

The College Board • New York, NY

135d • $168,000 - $235,000 • Remote

About The Position

The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to its central role in supporting College Board's mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.

Requirements

• 10+ years of experience leading complex analysis in high-stakes environments.
• A strategic and inclusive leadership style.
• Proven ability to drive performance and growth.
• Familiarity and comfort with digital engagement, communications, and marketing best practices.
• Strong analytic skills and a demonstrated ability to use data to guide decision-making.
• Experience improving business outcomes, managing diverse stakeholders, and working with technical and non-technical staff & partners.
• A bachelor's or graduate degree in business, marketing, or a similar field.
• Must be able to travel at least 6-8 times per year.

Nice To Haves

• Experience in education, strategy, sales, operations, and/or technology.
• Proficiency in Microsoft Suite tools.
• Curiosity and enthusiasm for emerging technologies, particularly AI-driven solutions.

Responsibilities

• Lead and manage the Recruiting & Readiness for Digital Delivery Team.
• Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support.
• Cultivate an inclusive and high achieving culture that enables all team members to live out College Board's Operating Principles.
• Work with ADO analytic teams, finance, data science, and testing program partners to identify test day demand.
• Oversee the execution of test center, coordinator, and other testing staff recruitment.
• Develop strategy to reimagine the customer journey from initial interest to test day.
• Coordinate with program teams, digital product, and customer experience partners to assess the need for training, facility, and timeline improvements.

Benefits

• Competitive compensation based on qualifications and experience.
• Open and transparent conversations about compensation and benefits.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Educational Services
• Education Level: Bachelor's degree